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Front Desk Agent

2 months ago

Birmingham, Alabama, United States HEI Hotels & Resorts Full time
Job Title: Part-Time Front Desk Agent

At HEI Hotels & Resorts, we are seeking a Part-Time Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:
  • Greet guests with a warm and welcoming smile, ensuring a positive first impression.
  • Process guest arrivals and departures, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Manage guest room assignments, including coding electronic keys and verifying room numbers and rates.
  • Process payments, handle cash, and balance the house bank with accuracy and attention to detail.
  • Provide information on hotel amenities, services, and local attractions, promoting HEI Hotels & Resorts and its brand marketing programs.
  • Communicate effectively with colleagues and management to ensure seamless operations and exceptional guest experiences.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Ability to stand and move throughout the front office, with frequent periods of sitting and computer work.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including competitive pay, medical and dental insurance, vision insurance, and a 401(k) savings plan with matching funds. We also offer a wide range of discounts and perks, including pet insurance, travel discounts, and more.

We are an equal opportunity employer, committed to building a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.