Assistant General Manager
7 days ago
At Great Wolf Lodge, we are seeking an experienced and skilled Assistant General Manager to assist the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.
Key Responsibilities:- Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments to ensure seamless operations.
- Assist Directors in achieving human resources objectives by overseeing recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts.
- Communicate job expectations, plan, monitor, appraise, and review job contributions to ensure alignment with company goals.
- Ensure Departments enforce all policies and procedures, maintaining a safe, secure, and healthy environment.
- Contribute to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
- Meet financial objectives by yield management, forecasting requirements, assisting in preparing an annual budget, reviewing scheduling expenditures, analyzing variances, and initiating corrective actions.
- Maintain customer confidence by maintaining service levels, garnering repeat visits, and making the resort a family tradition.
- Associates degree in Hospitality, Business, or related field, or equivalent combination of education and experience.
- Minimum 5 years of leadership experience in hospitality at department/division director level.
- Minimum 2 years of experience developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.
- Leadership experience in 2 or more relevant functions/departments across the business.
- Demonstrated proficiency in Microsoft Office suite.
- Successful completion of criminal background check and drug screen.
- Must be open to relocation to multiple Great Wolf Lodge locations.
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Aquatics Team Lead
3 weeks ago
Dakota, Illinois, United States Great Wolf Lodge Full timeAquatics Supervisor Job DescriptionAt Great Wolf Lodge, we are seeking a highly skilled and experienced Aquatics Supervisor to join our team. As an Aquatics Supervisor, you will play a critical role in ensuring the safety and well-being of our guests and team members.Key Responsibilities:Assist in the Training and Supervision of Lifeguards: Work closely with...
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Lifeguard
7 days ago
Dakota, Illinois, United States Great Wolf Lodge Full timeJob Title: LifeguardAt Great Wolf Lodge, we are seeking a highly skilled and dedicated Lifeguard to join our team. As a Lifeguard, you will play a vital role in ensuring the safety of our guests, their families, and anyone visiting our waterpark attractions.Key Responsibilities:Supervise and provide surveillance of swimmers and guests during park hours,...
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Aquatics Team Lead
3 weeks ago
Dakota, Illinois, United States Great Wolf Lodge Full timeJob SummaryWe are seeking a highly skilled and experienced Aquatics Supervisor to join our team at Great Wolf Lodge. As a key member of our waterpark operations team, you will be responsible for ensuring the safety and well-being of our guests and staff.Key ResponsibilitiesTeam Leadership: Supervise and coordinate the lifeguard team to ensure the protection...
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Guest Services Representative
4 weeks ago
Dakota, Illinois, United States Great Wolf Lodge Full timeAbout the Role: The Front Desk Agent is essential in facilitating a seamless and professional check-in and check-out experience for guests, ensuring they can fully enjoy the various amenities available at our lodge. As the first point of contact, this role significantly contributes to establishing a positive initial impression of our resort. Why Work with...
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Guest Services Representative
1 month ago
Dakota, Illinois, United States Great Wolf Lodge Full timeOverview of the Role at Great Wolf Lodge The Front Desk Agent is integral to facilitating a seamless and professional experience for guests during their check-in and check-out processes. This position serves as the first point of contact, significantly contributing to the overall impression of our resort. Why Work with Great Wolf Lodge?Career Advancement:...
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Lifeguard - Great Wolf Lodge
3 weeks ago
Dakota, Illinois, United States Great Wolf Lodge Full time{"h1": "Lifeguard Job Description at Great Wolf Lodge", "p": "At Great Wolf Lodge, our lifeguards play a vital role in ensuring the safety of our guests, their families, and anyone visiting our waterpark attractions. As a lifeguard, you will be trained to respond to emergency situations and provide a safe and fun environment for all guests.Responsibilities:*...
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Entertainment Experience Coordinator
3 weeks ago
Dakota, Illinois, United States Great Wolf Lodge Full timeEntertainment Ambassador Job DescriptionAt Great Wolf Lodge, we're seeking a charismatic and energetic Entertainment Ambassador to create unforgettable experiences for our guests. As a key member of our team, you'll lead kids' activities and entertainment, bringing joy and excitement to our young visitors.Key Responsibilities:Develop and implement engaging...
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Entertainment Host
7 days ago
Dakota, Illinois, United States Great Wolf Lodge Full timeEntertainment Ambassador Job DescriptionOverview:The Entertainment Ambassador is a key member of the Great Wolf Lodge team, responsible for creating an unforgettable experience for our guests. This role involves leading kids' activities, performing character appearances, and coordinating events that bring joy and excitement to our families.Key...
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Guest Services Representative
1 month ago
Dakota, Illinois, United States Great Wolf Lodge Full timePosition Overview at Great Wolf Lodge The Front Desk Agent is essential in facilitating a seamless and professional experience for guests during their check-in and check-out processes. This role serves as the first point of contact, significantly contributing to the overall guest experience at our resort. Why Work with Great Wolf Lodge?Career Advancement:...
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Attractions Attendant
4 weeks ago
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