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Guest Services Representative

2 months ago

Dakota, Illinois, United States Great Wolf Lodge Full time

About the Role:

The Front Desk Agent is essential in facilitating a seamless and professional check-in and check-out experience for guests, ensuring they can fully enjoy the various amenities available at our lodge. As the first point of contact, this role significantly contributes to establishing a positive initial impression of our resort.

Why Work with Us?

  • Career Advancement: Benefit from opportunities for professional growth and development through cross-training, scholarship programs, and talent development initiatives.
  • Exclusive Benefits: Access special perks for yourself, your family, and friends, including discounted vacations and incentives for employee referrals.
  • Ongoing Education: Participate in training programs at Great Wolf University, which offers on-the-job training, functional training, and leadership development.
  • Focus on Wellness: Prioritize your health with flexible scheduling, comprehensive wellness programs, and support services through our Employee Assistance Program.
  • Diversity and Inclusion: Be part of a team that values diversity, fostering an inclusive environment for all individuals.

Employee Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Key Duties:

  • Greet guests warmly, respond to inquiries, and fulfill requests.
  • Manage guest registrations by confirming room preferences, assigning accommodations, and collecting necessary information and signatures.
  • Assist guests with concierge services, providing information about resort amenities and additional services.
  • Maintain accurate records and manage financial transactions effectively.
  • Ensure a secure environment by following established safety protocols.

Qualifications:

  • High School Diploma or equivalent
  • Flexible scheduling availability
  • Previous experience in customer service roles
  • Successful completion of background checks and drug screenings

Desired Attributes:

  • Ability to multitask and prioritize effectively
  • Strong communication and teamwork skills
  • Positive and energetic attitude

Physical Requirements:

  • Ability to lift up to 30 lbs
  • Capability to stand or sit for extended periods

About Great Wolf Lodge:

Great Wolf Lodge is dedicated to providing equal employment opportunities and fostering an inclusive workplace. We value and respect all individuals, creating a supportive and rewarding environment for our team members.