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Guest Services Representative

2 months ago

Dakota, Illinois, United States Great Wolf Lodge Full time

Position Overview at Great Wolf Lodge

The Front Desk Agent is essential in facilitating a seamless and professional experience for guests during their check-in and check-out processes. This role serves as the first point of contact, significantly contributing to the overall guest experience at our resort.

Why Work with Great Wolf Lodge?

  • Career Advancement: Explore numerous opportunities for professional growth through cross-training, scholarship programs, and comprehensive talent development initiatives.
  • Exclusive Benefits: Access special perks for you and your loved ones, including discounted stays and incentives for referring new employees.
  • Ongoing Education: Participate in Great Wolf University, offering training in various functional areas and leadership skills.
  • Focus on Wellness: Emphasize your health with flexible work schedules, wellness programs, and support services through our Employee Assistance Program.
  • Diversity and Inclusion: Be part of a workforce that celebrates diversity, fostering an inclusive environment for all team members.

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision coverage
  • Health savings account options
  • Access to Telehealth services
  • Life insurance plans
  • 401K retirement plan with employer matching
  • Paid time off for vacations
  • Paid leave for new parents

Core Responsibilities:

  • Greet guests warmly, addressing inquiries and fulfilling requests.
  • Manage guest registrations by confirming room preferences, assigning accommodations, and collecting necessary information.
  • Provide concierge services, offering insights into resort amenities and available services.
  • Maintain accurate records and manage financial transactions with precision.
  • Uphold safety standards by adhering to established protocols.

Required Qualifications:

  • High School Diploma or equivalent education
  • Flexible availability for scheduling
  • Previous experience in customer service roles
  • Successful completion of background checks and drug screenings

Preferred Skills:

  • Ability to effectively multitask and prioritize responsibilities
  • Strong communication and teamwork capabilities
  • Positive and energetic attitude

Physical Demands:

  • Ability to lift items weighing up to 30 lbs
  • Capacity to stand or sit for extended durations

About Great Wolf Lodge:

Great Wolf Lodge is dedicated to providing equal employment opportunities and nurturing an inclusive workplace. We value each individual and strive to create a supportive and rewarding environment for all team members.