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Front Desk Representative

2 months ago

Knoxville, Tennessee, United States StepStone Hospitality Full time
Job Title: Part-Time Front Desk Agent

We are seeking a Part-Time Front Desk Agent to join our team at StepStone Hospitality.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room assignments, and managing front desk operations.

Key Responsibilities:
  • Register and assign rooms to guests
  • Issue room keys and provide instructions to guests
  • Sort and track incoming mail and messages
  • Transmit and receive messages using various communication channels
  • Answer guest inquiries about hotel services, registration, and local information
  • Keep records of room availability and rates
  • Compute guest bills and collect payments
  • Make, confirm, and cancel reservations
  • Post charges to guest bills
  • Deposit guest valuables in the hotel safe
Requirements:

To be successful in this role, you will need:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of office software
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.