Hotel Front Desk Representative

20 hours ago


Knoxville, Tennessee, United States PrideStaff Full time
Job Summary:

We are seeking a highly skilled and experienced Guest Service Representative to join our team at a West Knoxville company. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Responsibilities:

  • Reconcile the cash drawer and maintain accurate records
  • Monitor room availability and release rooms as needed
  • Answer phone calls and respond to guest inquiries in a professional and courteous manner
  • Pre-block arrivals and ensure guest registration cards are complete and accurate
  • Process guest check-ins and check-outs, ensuring a smooth and efficient experience
  • Obtain payment and incidental holds for guest rooms
  • Stay visible and accessible to guests, providing assistance and support as needed
  • Utilize Canary authorization to maintain compliance with credit card security requirements
  • Update Clean Me Next and maintain accurate records
  • Ensure all rooms are physically inspected before guest check-in
  • Monitor and respond to guest inquiries and complaints via Akia
  • Stay up to date on CLC trainings and Member web trainings
  • Check CLC guests out in a timely manner
  • Respond promptly to guest inquiries and complaints
  • Treat all coworkers and guests with respect and professionalism
  • Document guest accidents and complete maintenance logs as needed

Requirements:

  • High School diploma or GED
  • Customer service experience required
  • Experience handling cash and maintaining accurate records
  • Attention to detail and ability to multitask
  • Knowledge of hotel layout, amenities, and procedures
  • Knowledge of local geographic area, businesses, and services


  • Knoxville, Tennessee, United States Kana Hotel Group Full time

    Primary ResponsibilitiesWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Kana Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key Responsibilities:Greet...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Greet and welcome guests, responding to their...


  • Knoxville, Tennessee, United States StepStone Hospitality Full time

    Job Title: Part-Time Front Desk AgentWe are seeking a Part-Time Front Desk Agent to join our team at StepStone Hospitality.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room assignments, and managing front desk operations.Key Responsibilities:Register and assign rooms to guestsIssue...


  • Knoxville, Tennessee, United States Maya Hotels Full time

    Hotel Front Desk AgentWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Maya Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a positive and welcoming atmosphere for...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Key Responsibilities:Greet and welcome guests approaching the Front DeskMaintain proper operation of the telephone switchboardHandle requests for information, mail, and messagesAnswer guest inquiries about hotel service facilities and...


  • Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn At The Park Mill. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesManage guest arrivals and departures, ensuring timely...


  • Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn At The Park Mill. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesCheck-in and check-out guests in...


  • Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn At The Park Mill. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGreets and checks in guests in a...


  • Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time

    Job SummaryThe Front Desk Agent plays a vital role in providing exceptional customer service to our guests at Comfort Inn At The Park Mill. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.Key Responsibilities Greet and welcome guests, providing accurate and...


  • Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time

    Job Title: Front Desk AgentAt Comfort Inn At The Park Mill, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. This role requires a strong ability to multitask, work in a...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesRegister guests...


  • Knoxville, Tennessee, United States MMI Hospitality Group Full time

    Front Desk Agent OpportunityWe are seeking a skilled Front Desk Agent to provide exceptional service to our guests at Cambria Hotel Fort Mill. As a key member of our hospitality team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide warm and welcoming service to guests upon check-in and...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality **Key Responsibilities:** * Greet and welcome all guests approaching the Front Desk * Maintain proper operation of the telephone switchboard * Handle requests for information, mail and messages * Answer guest inquiries about hotel service facilities and hours of operation * Handle check ins and check outs * Deliver guest items and...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests...


  • Knoxville, Tennessee, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process...


  • Knoxville, Tennessee, United States Holiday inn West Cedar Bluff Full time

    Job OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at the Holiday Inn West Cedar Bluff in Knoxville, TN.Key ResponsibilitiesProvide exceptional guest service by greeting and processing guests as they check-in/out.Complete registration, secure payment, and verify billing information.Confirm guest information, room rate, and...


  • Knoxville, Tennessee, United States StepStone Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled Front Desk Agent to join our team at StepStone Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Register and assign rooms to guestsIssue room keys and provide instructions to guestsSort and track...


  • Knoxville, Tennessee, United States Gibson Hotel Management Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management, investment, and hotel development company based in Knoxville, Tennessee. We pride ourselves on our track record of success and our commitment to integrity, experience, and discipline. We are seeking a highly skilled and experienced General Manager to lead our team to...


  • Knoxville, Tennessee, United States Kana Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kana Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest ServicesGreet and check-in...