Front Desk Representative

4 weeks ago


Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn At The Park Mill. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Manage guest arrivals and departures, ensuring timely and accurate check-in and check-out procedures.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Process cash transactions, maintain accurate records, and handle guest accounts with precision.
  • Answer phone calls, take reservations, and provide hotel information to guests.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required.
  • Previous front desk experience preferred, but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic computer knowledge and proficiency in hotel software.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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