Surgical Patient Care Coordinator

22 hours ago


Scottsdale, Arizona, United States CPP Full time
Job Title: Surgical Patient Care Coordinator

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Job Summary:

We are seeking a highly organized and compassionate Surgical Patient Care Coordinator to join our team. The successful candidate will be responsible for coordinating and managing all aspects of the surgical patient's experience, from initial consultation to post-operative care.

Key Responsibilities:
  • Schedule initial consultations and manage patient inquiries, follow up with leads, and track their progress using CRM lead management software.
  • Present detailed surgical quotes to patients, addressing any questions or concerns, and ensure a seamless experience from pre-operative consultations through post-operative care.
  • Manage patient payments, ensuring accuracy and timeliness, and input and facilitate the submission of prescription medications, coordinating with pharmacies and patients as needed.
  • Assist in ordering medical supplies and surgical garments, ensuring availability for upcoming procedures, and maintain patient charts with up-to-date medical records and thorough documentation.
  • Follow up with patients' post-surgery to provide support, address any concerns, and gather feedback to enhance their experience.
Requirements:
  • Minimum of 2-3 years of experience in a healthcare setting, preferably within a plastic surgery or dermatology practice.
  • Exceptional organizational and multitasking abilities, with strong interpersonal and communication skills, and the ability to provide compassionate care.
  • Proficiency in Microsoft Office and electronic medical records (EMR) systems, and knowledge of patients' rights and medical legal aspects for release of information.
  • Ability to maintain patient confidentiality and uphold the highest standards of ethical practice, and work independently and as part of a team.
Benefits:
  • 401K with company match
  • PTO
  • Medical, Dental, Vision and additional insurances
  • Much more


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