Guest Services Coordinator
2 weeks ago
Company Background
Federal American Grill is a family-owned and operated upscale yet casual dining establishment that specializes in New American cuisine, featuring scratch-made dishes alongside beloved comfort food options. Our menu includes daily fresh seafood, premium steaks, an extensive wine selection, and a classic bar offering over 400 whiskies. We pride ourselves on delivering exceptional service, which translates into greater earning potential for our staff. At Federal, we are committed to making a positive impact on our community every day, starting with how we treat our employees. As a rapidly expanding organization, we offer numerous opportunities for career advancement to those who align with our core values.
Position Summary
We are in search of hosts who can embody the first and last impression for our patrons. Ideal candidates are personable individuals who excel at creating a warm and inviting environment. Essential qualities for success in this role include effective communication, meticulous attention to detail, strong organizational skills, and the ability to juggle multiple tasks while maintaining a friendly demeanor.
Key Responsibilities
- Managing guest reservations through phone or in-person interactions
- Utilizing OpenTable for reservation management
- Familiarity with Tripleseat for event bookings
- Communicating any special guest requirements to the management and service staff
- Providing clear and friendly communication to confirm reservations
- Ensuring the Host stand is organized and clean
- Greeting guests by opening doors and seating them appropriately
- Handling takeout orders efficiently
- Coordinating guest flow for seating and managing wait times
- Maintaining a clean uniform and professional appearance
Qualifications
- Prior experience in restaurant hosting or serving is preferred
- Friendly demeanor with a focus on guest satisfaction
- Ability to communicate clearly with guests, staff, and management
- Understanding of inventory management, cost of goods sold (COGS), and labor expenses
- Positive attitude and energetic personality
Benefits and Perks
- Direct Deposit for payroll
- Paid Time Off for eligible employees
- Opportunities for career advancement
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