Hospitality Service Representative

1 week ago


Katy, Texas, United States Holiday Inn Full time
Job Overview

Objective: To deliver exceptional service in a courteous, professional, and efficient manner, primarily focusing on the check-in and check-out processes, thereby enhancing the overall guest experience.

Key Responsibilities:

  1. Welcome, register, and allocate rooms to guests. Provide room keys and escort instructions to the Bell staff or directly to guests as needed, ensuring privacy regarding room numbers.
  2. Respond to inquiries related to hotel amenities, guest registration, and local shopping, dining, entertainment, and travel guidance.
  3. Maintain accurate records of room availability and guest accounts. Handle reservations for guests, including making, confirming, and canceling as necessary.
  4. Calculate bills, collect payments, and provide change to guests. May record charges for room, food, beverages, or phone calls manually or electronically.
  5. Date-stamp, categorize, and organize incoming mail and messages. Use communication tools such as telephones, faxes, and switchboards to transmit and receive messages.
  6. Understand and uphold the hotel’s credit policies. Ensure accountability for all cash transactions and make deposits in line with hotel and corporate policies.
  7. Proactively greet guests in a friendly and welcoming manner.
  8. If in a leadership role: (a) oversee assigned staff in the absence of the Supervisor, (b) delegate tasks, and ensure proper execution of duties by assigned personnel.
  9. May assist guests with restaurant, transportation, or entertainment bookings; may secure guests' valuables in hotel safes or safety deposit boxes; may arrange complimentary items for special guests.

Additional duties as assigned.

Required Skills:

  1. Communicate clearly and listen attentively.
  2. Utilize personal judgment and specialized knowledge to provide information effectively.
  3. Engage well with a diverse range of individuals.
  4. Adapt quickly and frequently shift between various tasks such as typing, interviewing, and using a directory or telephone.
  5. Operate a switchboard or computer keyboard with precision using eyes, hands, and fingers.

Qualifications:

Education:

High School Diploma or equivalent.

Experience:

At least 3 months of experience in hospitality, general office work, accounts receivable, or customer service.

Licenses/Certifications:

Not applicable.



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