Guest Reception Specialist
2 weeks ago
Company Background
Federal American Grill is a family-owned and operated upscale yet casual dining establishment that specializes in New American cuisine, featuring scratch-made dishes alongside traditional comfort food. Our menu includes daily fresh seafood, prime cuts of steak, a diverse wine selection, and an extensive bar with over 400 whiskies. We pride ourselves on delivering exceptional service, which translates into greater earning potential for our team members. At Federal, we aim to positively impact lives every day, starting with our commitment to our staff.
Position Summary
We are seeking enthusiastic hosts who will serve as the first and last point of contact for our guests. Ideal candidates are personable individuals who can foster a warm and inviting environment. Key attributes for success in this role include effective communication, meticulous attention to detail, strong organizational skills, and the ability to juggle multiple tasks with a friendly demeanor.
Key Responsibilities
- Managing guest reservations through phone and in-person interactions
- Utilizing OpenTable for reservation management
- Being familiar with Tripleseat for event bookings
- Conveying any special guest requests to management and staff
- Providing clear and friendly communication when confirming reservations
- Ensuring the Host stand remains organized and tidy
- Greeting guests by opening doors and assisting with seating
- Handling takeout orders efficiently
- Coordinating guest flow for seating and managing wait times
- Maintaining a clean uniform and professional appearance
Qualifications
- Prior experience in restaurant hosting or serving is preferred
- Friendly demeanor with a focus on guest satisfaction
- Ability to communicate clearly with guests, staff, and management
- Basic understanding of inventory management, COGS, and labor costs
- Positive attitude and an optimistic outlook
Benefits and Perks
- Direct Deposit for timely payments
- Paid Time Off for work-life balance
- Opportunities for career advancement
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