Cloud Contact Center Manager
5 days ago
We are seeking a highly skilled Cloud Contact Center Manager to lead our Partner Solution Consulting team. As a key member of our organization, you will be responsible for managing a team of consultants, developing and nurturing relationships with partners, and presenting Five9 solutions through live presentations, webinars, and training events.
Key Responsibilities- Team Management: Manage a team of Partner Solution Consultants, lead and coach the team to develop and nurture relationships with partners.
- Partner Relationship Development: Develop and maintain strong relationships with partners, presenting Five9 solutions through live presentations, webinars, and training events.
- Business Development: Drive partner adoption and mindshare amidst a variety of solutions they could otherwise choose.
- Performance Management: Measure and evaluate partner performance against program certification and sales targets.
- Collaboration: Work closely with Channel Partner RVPs/Directors/Managers to co-sell our Five9 solution into larger and more demanding Enterprise and Strategic companies.
- Travel: Must be able to travel regionally, up to 60% at times, providing on-site consulting work with partners in addition to working remotely from your home office.
- Education: Bachelor's degree or equivalent experience.
- Experience: 10+ years of experience in a cloud contact center or related field, with 3+ years of experience managing people.
- Skills: Expert knowledge in one or more of the following areas: cloud migration strategies, services offered by major Cloud Service Providers (CSPs), cloud native development, containers and orchestration, and Infrastructure.
- Communication: Outstanding verbal, written, and presentation skills with the ability to foster effective partner relationships.
- Technical Aptitude: Proven record of successful demonstrations and presentation skills, with a high degree of self-motivation to learn new technologies.
- Industry Experience: Contact center industry experience.
- Competitive Salary: The US base salary range for this role is $110,000—$213,100 USD.
- Benefits: Health, dental, and vision coverage, beginning on the first day of employment, with 100% coverage of the employee portion of the health, dental, and vision coverage.
- Stock and Incentive Compensation: Annual performance bonus, stock, and/or other applicable incentive compensation plans.
- Total Reward Package: Paid Time Off, Company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
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