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Cloud Operations Program Manager

2 months ago

San Ramon, California, United States Five9 Full time
Job Overview

Join Five9 in enhancing customer interactions through innovative cloud solutions. As a prominent provider of cloud contact center software, we are dedicated to delivering cutting-edge technology to clients globally.

Our commitment to our core values fosters a collaborative culture that encourages innovation, growth, and enjoyment in our work. We celebrate diversity and strive to create an inclusive atmosphere where every employee can express their true selves.

We are looking for a Technical Program Manager who will be instrumental in managing the collaboration between Cloud Operations and Engineering teams. In this pivotal role, you will have the chance to engage with various departments and advocate for the technological advancements that support Five9's latest offerings. This position is available to qualified candidates, with a flexible work arrangement based on location.

This program spans multiple technology sectors, and you will serve as a key figure in defining and executing its components, ensuring effective delivery both internally and externally. You will be tasked with achieving financial and operational efficiencies, with a focus on tracking progress against these goals.

Key Responsibilities:

  • Minimum of 2 years of experience in Technical Program Management within a relevant field.
  • Experience overseeing projects in cloud environments, distributed systems, or large-scale web application development.
  • Familiarity with contemporary web technologies.
  • Demonstrated experience collaborating with senior leadership and delivering on product roadmaps.
  • Proficiency in business applications such as Word, Excel, and SharePoint.
  • Ability to clarify ambiguous situations effectively.
  • Detail-oriented with a strong track record of self-motivation and initiative follow-through.

Requirements:

  • At least 5 years of experience in Technical Program Management.
  • A bachelor's degree in Engineering, Computer Science, or a related discipline.
  • Exceptional communication skills, both written and verbal.
  • Comprehensive understanding of the software development lifecycle from inception to delivery.
  • Experience with cloud technologies (preferably AWS or GCP).

Work Arrangement: This role offers remote flexibility for candidates outside a specified radius of our office location. For those within the radius, a hybrid model requiring in-office presence on select days is expected.

As part of our ongoing commitment to diversity, equity, and inclusion, Five9 emphasizes pay transparency throughout the recruitment process. Compensation packages are tailored to individual candidates based on their unique skills, experience, and location. Your recruiter will provide detailed information regarding the specific compensation package during the hiring process.

Additionally, the total compensation may include performance bonuses, stock options, and other incentive plans.

Our comprehensive benefits package includes:

  • Health, dental, and vision insurance, effective from the first day of employment, with Five9 covering a significant portion of costs.
  • Access to a mental health support platform offering personalized resources for therapy, coaching, and mindfulness.
  • An employee stock purchase plan.
  • Generous paid time off, company holidays, volunteer hours, and parental leave.

All compensation and benefits are subject to the terms outlined in the relevant plan documents and agreements.

Five9 is dedicated to fostering a diverse workforce that reflects a variety of backgrounds and perspectives. We believe that inclusivity enhances our performance and innovation.

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