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Lead Cloud Platform Engineer

2 months ago

San Ramon, California, United States Five9 Full time
Job Overview

Join our mission to enhance customer interactions. Five9 is a premier provider of cloud-based contact center solutions, leveraging the power of cloud technology to serve clients globally.

Embracing our core values daily fosters a team-oriented culture that allows us to innovate, grow, and succeed while enjoying the journey together. We celebrate diversity and promote an inclusive atmosphere, empowering our team members to express their true selves.

As a key member of the Cloud Platform Engineering team, you will contribute to the development of Five9's next-generation, state-of-the-art Modern SaaS platform. The ideal candidate is a seasoned engineer with a passion for creating high-performance cloud infrastructures, possessing an automation-first mindset, and demonstrating exceptional problem-solving skills.

Key Responsibilities:

  • Collaborate with the Cloud Platform Build Team to develop the next generation of Modern SaaS utilizing public multi-cloud and hybrid-cloud technologies.
  • Establish automation capabilities for common abstractions, tools, and CI/CD processes to facilitate the progressive delivery of Cloud Native applications.
  • Empower all Five9 development teams with a Cloud Native developer workflow, providing training and tools to automate software delivery with a focus on scalability and high availability.
  • Design and construct secure, highly scalable, enterprise-grade platform services.
  • Clearly document and communicate architectural and implementation solutions.
  • Work in close partnership with product managers, architects, testers, and development teams.
  • Troubleshoot and provide support for the current Cloud platform in production.
  • Utilize expertise to debug and resolve production issues.

Key Qualifications:

  • 7+ years of professional experience in DevOps or production operations.
  • 5+ years of experience in delivering Cloud Native applications.
  • Extensive hands-on experience with Kubernetes and CI/CD tools such as GitLab and TeamCity.
  • In-depth knowledge of public cloud infrastructures (GCP preferred, AWS, Azure).
  • Practical experience with core Cloud services – compute, storage, networking, virtualization, and Identity and Access Management (IAM).
  • Proven experience in Infrastructure as Code (IaC), responsible for building robust platforms through automation.
  • Experience in building automation and deploying high-quality software using testing frameworks and CI/CD methodologies.
  • Advanced knowledge of Linux-based systems and runtimes.
  • Strong development skills in one or more programming languages such as Python, Terraform, Golang, or Java.
  • Expertise in current technology stacks including Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, and SRE/DevOps practices.
  • A DevOps mindset with familiarity in Site Reliability Engineering concepts, demonstrating a strong sense of ownership throughout the development and deployment lifecycle.
  • Some experience with at least one Cloud Provider automation tool.
  • Understanding of the requirements for running mission-critical software in production.
  • Ability to prioritize tasks, work independently, and collaborate effectively in an agile environment.

Work Location: This role is hybrid, requiring in-office presence three days a week.

Five9 is committed to diversity, equity, and inclusion, supporting pay transparency throughout the recruitment process. Actual compensation packages depend on various factors unique to each candidate, including skill set, experience, certifications, and work location. The displayed range reflects the minimum and maximum target for new hire salaries across the United States.

Additionally, the total compensation package may include an annual performance bonus, stock options, and other applicable incentive plans.

Our comprehensive benefits package includes:

  • Health, dental, and vision coverage starting on the first day of employment, with Five9 covering 100% of the employee portion and a significant portion of dependent costs. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k savings plan with employer matching.
  • Access to an innovative mental health support platform offering personalized care and resources, including therapy, coaching, and self-guided mindfulness exercises for all covered employees and their dependents.
  • A generous employee stock purchase plan.
  • Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.

All compensation and benefits are subject to the requirements and restrictions outlined in the applicable plan documents and any written agreements.

Five9 embraces diversity and is dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we perform. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area, with global hubs in various countries.

View our privacy policy, including our privacy notice to California residents.

Note: Five9 will never request that an applicant send money as a prerequisite for employment.