Part-Time Front Desk Representative

3 weeks ago


Marlborough, Massachusetts, United States Buffalo Lodging Associates, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-Time Front Desk Agent to join our team at the Hampton Inn by Hilton-Boston/Marlborough. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Greet guests and complete the check-in/check-out procedure through the Property Management System.
  • Handle cash, credit card information, and goods at the property.
  • Identify the needs of each guest and provide relevant information regarding hotel services and amenities.
  • Take reservations from incoming callers and update/cancel reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a focus on true hospitality since its founding in 1996. We have partnered with respected hotel brands to provide a best-in-class hospitality experience and operational excellence.

Requirements:

  • Customer Service experience, preferably in a hotel setting.
  • Hilton experience is a plus.
  • High School diploma or equivalent is preferred.
  • Computer knowledge, including intranet, Property Management System, WORD, and EXCEL, is strongly preferred.
  • Valid driver's license and acceptable driving history, subject to company approval.

What We Offer:

  • Paid Weekly (Every Friday)
  • Medical, Dental & Vision Insurance
  • Competitive 401(k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Wellness Programs
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program


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