Part-Time Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Part-Time Front Desk Agent to join our team at the Hampton Inn by Hilton-Boston/Marlborough. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a seamless and enjoyable experience.
Key Responsibilities:
- Greet guests and complete the check-in/check-out procedure through the Property Management System.
- Handle cash, credit card information, and goods at the property.
- Identify the needs of each guest and provide relevant information regarding hotel services and amenities.
- Take reservations from incoming callers and update/cancel reservations in the system as requested by the guest.
About Buffalo Lodging Associates:
Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a focus on true hospitality since its founding in 1996. We have partnered with respected hotel brands to provide a best-in-class hospitality experience and operational excellence.
Requirements:
- Customer Service experience, preferably in a hotel setting.
- Hilton experience is a plus.
- High School diploma or equivalent is preferred.
- Computer knowledge, including intranet, Property Management System, WORD, and EXCEL, is strongly preferred.
- Valid driver's license and acceptable driving history, subject to company approval.
What We Offer:
- Paid Weekly (Every Friday)
- Medical, Dental & Vision Insurance
- Competitive 401(k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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