Customer Service Representative, Marlboro East, Part-Time, Onsite

4 weeks ago


Marlborough, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Marlboro East. As a key member of our team, you will be responsible for providing exceptional customer service, identifying member needs, and helping members achieve their financial goals.

Key Responsibilities
  • Identify and address member needs by building strong relationships and providing service excellence.
  • Understand and explain all DCU products and services, including opening new memberships, accounts, and loans.
  • Process teller transactions, assist with end-of-day balancing, and conduct audits of membership applications and account maintenance forms.
  • Adhere to all DCU policies and procedures, including security compliance and risk management.
  • Provide coverage in other DCU areas as needed and continuously identify and submit efficiency and process improvement ideas.
Requirements
  • High School diploma or equivalent.
  • 1-3 years of related experience.
  • Verbal communication skills and technical skills (Word, Excel, Email).
  • Bilingual skills a plus.
About DCU

DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to make DCU a great place to work with an excellent work-life balance and a community that cares.



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