Front Office Operations Coordinator
3 weeks ago
We are seeking a highly skilled Front Office Supervisor to oversee the front office operations of our hotel.
The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Coordinate front office operations, including guest services and front desk duties.
- Supervise front office staff, including interviewing, hiring, training, and evaluating employee performance.
- Ensure superior service is a priority and foster a positive work environment.
- Manage front desk duties, including greeting guests, handling reservations, and processing payments.
- Develop and implement strategies to improve guest satisfaction and hotel operations.
About Buffalo Lodging Associates:
Buffalo Lodging Associates is a hotel management company that values true hospitality and excellence in customer service.
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Requirements:
- High school diploma or equivalent required.
- Customer service experience in a hotel setting preferred.
- Computer knowledge, including intranet, property management system, and Microsoft Office.
- Valid driver's license and acceptable driving history required.
What We Offer:
- Paid weekly.
- Medical, dental, and vision insurance.
- Competitive 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
Buffalo Lodging Associates is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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