Customer Service Representative, Marlboro East, Part-Time, Onsite

3 weeks ago


Marlborough, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at DCU Inc. in Marlboro East. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.

Key Responsibilities
  • Member Service: Build strong relationships with members, identify their financial needs, and provide personalized service to meet their goals.
  • Product Knowledge: Understand and explain all DCU products and services, including loans, accounts, and Notary Public services.
  • Teller Transactions: Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
  • Efficiency and Process Improvement: Continuously identify and submit ideas for efficiency and process improvements.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1-3 years of related experience.
  • Skills: Verbal communication skills, technical skills (Word, Excel, Email), and bilingual skills a plus.
About DCU Inc.

DCU Inc. is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to make DCU a great place to work with an excellent work-life balance and a community that cares.



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