Hotel Guest Services Representative

5 days ago


Fairbanks, Alaska, United States Comfort Inn Fairbanks Full time

Job Title: Hotel Guest Services Representative

About Company:

Located in Alaska, Comfort Inn Fairbanks offers a warm welcome to our guests. With a range of amenities including free WiFi, a free hot breakfast, and a fitness center, we're the perfect choice for travelers.

Job Summary:

We're seeking a highly motivated and friendly front desk agent to join our team. As a key member of our hospitality team, you'll be responsible for ensuring that every guest has an excellent stay with us.

Key Responsibilities:

  • Welcoming guests and managing their information
  • Distributing keys and room assignments
  • Answering general inquiries and resolving customer complaints
  • Working with the housekeeping staff to ensure rooms are ready for new guests
  • Recording credit card information and maintaining accurate records

Requirements:

  • 1+ years of experience in the hospitality industry
  • Excellent communication and problem-solving skills
  • Ability to work accurately and efficiently under pressure
  • Knowledge of Microsoft Office and reservation management systems

Perks:

  • $17-$18 hourly salary
  • Opportunity to work in a dynamic and growing company
  • Access to our state-of-the-art fitness center and business center


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