Hotel Front Desk Representative
1 week ago
We are seeking an experienced hotel front desk representative to provide exceptional service to our guests. As a key member of our guest services team, you will be responsible for welcoming guests, managing accounts, answering inquiries, and resolving any issues that may arise.
The ideal candidate will possess excellent communication skills, a strong passion for delivering outstanding customer experiences, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Welcome and register guests, providing keys and room numbers as needed, while accurately recording credit card information.
- Collaborate with housekeeping staff to ensure rooms are ready for new arrivals.
- Maintain up-to-date records of hotel guest information, performing regular bookkeeping duties to guarantee accuracy.
- Effectively mitigate customer complaints and resolve issues promptly.
- Handle incoming calls, online and in-person bookings, and respond to queries about room rates, availability, amenities, rewards programs, and special requests.
- Strong customer service skills, including interpersonal, organizational, and time management abilities.
- High school diploma or equivalent required.
- Proficiency in Microsoft Office and reservation management systems is essential.
- 1+ year of experience in the hotel industry or related field preferred.
- Demonstrated ability to handle telephone calls and manage stressful situations.
This Alaska hotel provides a unique blend of friendly service and modern accommodations, all within minutes of the airport and downtown Fairbanks.
The estimated annual salary for this position is approximately $35,000-$40,000, depending on experience and qualifications.
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