Hotel Operations Coordinator
3 weeks ago
We are a group of hospitality professionals operating multiple properties, including La Quinta Inn & Suites by Wyndham Fairbanks Airport. Our team prides itself on providing exceptional customer service and ensuring a smooth stay for our guests.
Job Description:
- Produce and distribute daily, weekly, and monthly reports to hotel management and department heads.
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
- Complete additional bookkeeping, administrative, and accounting procedures as requested.
- Assist in resolving guest complaints and concerns.
- Process reservations and check-ins, delegate housekeeping, security, and service requests.
Requirements:
- Prior experience in hotel front desk, hospitality, guest services, or night audit is preferred but not required.
- Flexible overnight hours are necessary.
- A high school diploma or equivalent is required; some college education is preferred.
- Proficiency with computers is essential; experience with reservation and accounting software is desired.
- Excellent communication and customer service skills are essential.
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