Guest Services Representative

5 days ago


Fairbanks, Alaska, United States Holland America Line Careers Full time
About Us
Holland America Line Careers is a leading provider of exceptional cruise experiences. We offer a unique blend of comfort and adventure that is truly unmatched. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars. Our guests experience both comfort and adventure that is truly unmatched.

Job Description
The Front Desk Clerk will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our guests. This includes performing a variety of moderately difficult customer service tasks, such as assisting customers, employees, and management with queries and requests. The successful candidate will have excellent communication skills, a passion for delivering exceptional customer service, and the ability to work independently with minimal supervision while achieving daily goals.

Responsibilities
- Performs a variety of moderately difficult customer service tasks
- Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales
- Assists customers, employees, and management and responds to queries
- Communicates and coordinates with multiple departments in a friendly and professional manner

Requirements
- Must pass a pre-employment background check
- Minimum age of 18 years required to reside in company housing, where available
- Participates in HAP's sustainability program, aka 'Sustain Alaska & the Yukon', and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment
- Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors
- Dedicated commitment to a diverse, equitable, and inclusive work environment
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)

Salary and Benefits
- Estimated salary: $45,000 per year
- Benefit package includes reward for referral program, experience - of a lifetime, rewards & incentives, community service, employee activities, and professional growth

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