Hospitality Service Ambassador
3 days ago
Company Overview:
Chena Hot Springs Resort is a family-owned business that operates a hotel, restaurant, and gift shops. We offer a variety of outdoor activities, including Hiking, Camping, ATV/Snowmachine Tours, Dog Sled Rides, and Northern Lights Viewing during the Aurora Season. Our goal is to provide an exceptional guest experience, with a focus on excellent customer service and creating lasting memories for our visitors.
Job Description:
- Communicate with each individual guest for a personalized experience.
- Inform guests of all on-site amenities, including directions and hours of different departments.
- Check guests in and out of the hotel using Executech software.
- Bill guests accurately and interpret folios.
- Handle low-level guest complaints.
- Answer the phone and redirect calls as necessary.
- Create hotel and package reservations.
- Ring guests up when purchasing gift shop items.
Requirements:
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service preferred.
- Basic computer skills and knowledge of Executech software required.
- Strong problem-solving abilities and conflict resolution skills essential.
Benefits: Free housing and meals, competitive salary range: $38,000 - $48,000 per year, and opportunities for career growth and development.
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