Hospitality Service Ambassador

3 days ago


Fairbanks, Alaska, United States Chena Hot Springs Resort Full time
Job Title: Front Desk Agent

Company Overview:
Chena Hot Springs Resort is a family-owned business that operates a hotel, restaurant, and gift shops. We offer a variety of outdoor activities, including Hiking, Camping, ATV/Snowmachine Tours, Dog Sled Rides, and Northern Lights Viewing during the Aurora Season. Our goal is to provide an exceptional guest experience, with a focus on excellent customer service and creating lasting memories for our visitors.

Job Description:
  • Communicate with each individual guest for a personalized experience.
  • Inform guests of all on-site amenities, including directions and hours of different departments.
  • Check guests in and out of the hotel using Executech software.
  • Bill guests accurately and interpret folios.
  • Handle low-level guest complaints.
  • Answer the phone and redirect calls as necessary.
  • Create hotel and package reservations.
  • Ring guests up when purchasing gift shop items.

Requirements:
  • High school diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Basic computer skills and knowledge of Executech software required.
  • Strong problem-solving abilities and conflict resolution skills essential.

Benefits: Free housing and meals, competitive salary range: $38,000 - $48,000 per year, and opportunities for career growth and development.

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