Help Desk Specialist

4 weeks ago


Trenton, New Jersey, United States CAI Full time
Job Summary

We are seeking a skilled Help Desk Analyst to provide first-line support to users for the rollout of a new application.

Key Responsibilities
  • Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application.
  • Log and track support requests, ensuring all issues are documented and resolved in a timely manner.
  • Evaluate and escalate complex issues to higher-level support or specialized teams as necessary.
  • Maintain accurate records of support requests and resolutions.
  • Communicate effectively with users to understand their issues and provide clear and concise solutions.
  • Assist in training users on the new application and provide guidance on best practices.
  • Monitor the performance of the application and report any recurring issues or trends.
Requirements
  • 2+ years of relevant experience in help desk or IT support roles.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using help desk software and ticketing systems.
  • Ability to work independently and as part of a team.
  • Strong organizational and detail-oriented capabilities.
Preferred Qualifications
  • Familiarity with Salesforce-based applications is a plus.
Work Environment

This is a full-time, onsite position in Trenton, NJ.


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