Retention and Engagement Manager

5 days ago


Boston, Massachusetts, United States Talon Full time
Job Description

Talon.One is seeking a Retention and Engagement Manager to lead our customer retention and engagement efforts. In this role, you will be responsible for developing and executing marketing strategies to increase customer satisfaction, upsell opportunities, and advocacy programs.

You will work closely with the Customer Success team to ensure alignment with post-sale revenue goals and collaborate with the wider marketing team to create integrated campaigns that highlight Talon.One's customer success stories.

The ideal candidate will have experience with advocacy programs, analytical and storytelling skills, and the ability to work effectively with cross-functional teams.



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