Director of Global Customer Engagement
2 weeks ago
About Us:
Sitecore is a leading digital experience platform empowering the world's smartest and largest brands to build lifelong relationships with their customers.
We deliver a composable platform that combines content, commerce, and data into one connected platform delivering millions of digital experiences every day.
Our global customer base includes blue-chip companies such as American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars.
About the Role:
We are seeking an experienced Senior Director to lead and elevate our global customer marketing strategies. The ideal candidate will drive customer retention, advocacy, expansion, and engagement. This role requires a proven track record in customer-centric roles, with a deep understanding of the B2B SaaS landscape.
Responsibilities:
- Lead a high-performing customer marketing team fostering a collaborative environment to execute the customer marketing strategy effectively across the organization.
- Expand customer advocacy programs by identifying and cultivating customer champions. Leverage these advocates to amplify the brand through testimonials, case studies, reviews, and speaking engagements.
- Design and implement comprehensive strategies to drive customer retention and reduce churn.
- Collaborate with cross-functional teams to identify opportunities increasing customer lifetime value (CLV) and strengthening long-term relationships.
Requirements:
- 7+ years of experience in customer marketing, customer success, or related roles in a B2B tech environment.
- Proven experience in leading customer advocacy, retention, and community engagement programs.
- Demonstrated experience in leading and developing high-performing teams.
- Strong understanding of customer lifecycle management and customer experience strategies.
- Excellent communication and leadership skills with the ability to influence and collaborate across all levels of the organization.
Why You Should Join:
We offer a unique opportunity for growth in a rapidly expanding market. Our company culture prioritizes diversity, inclusion, and collaboration. With estimated annual salary between $160,000 - $250,000, you'll have the chance to advance your career in a dynamic and innovative environment.
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