Director of Global Customer Engagement

2 weeks ago


Boston, Massachusetts, United States Sitecore Full time

About Us:

Sitecore is a leading digital experience platform empowering the world's smartest and largest brands to build lifelong relationships with their customers.

We deliver a composable platform that combines content, commerce, and data into one connected platform delivering millions of digital experiences every day.

Our global customer base includes blue-chip companies such as American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars.

About the Role:

We are seeking an experienced Senior Director to lead and elevate our global customer marketing strategies. The ideal candidate will drive customer retention, advocacy, expansion, and engagement. This role requires a proven track record in customer-centric roles, with a deep understanding of the B2B SaaS landscape.

Responsibilities:

  • Lead a high-performing customer marketing team fostering a collaborative environment to execute the customer marketing strategy effectively across the organization.
  • Expand customer advocacy programs by identifying and cultivating customer champions. Leverage these advocates to amplify the brand through testimonials, case studies, reviews, and speaking engagements.
  • Design and implement comprehensive strategies to drive customer retention and reduce churn.
  • Collaborate with cross-functional teams to identify opportunities increasing customer lifetime value (CLV) and strengthening long-term relationships.

Requirements:

  • 7+ years of experience in customer marketing, customer success, or related roles in a B2B tech environment.
  • Proven experience in leading customer advocacy, retention, and community engagement programs.
  • Demonstrated experience in leading and developing high-performing teams.
  • Strong understanding of customer lifecycle management and customer experience strategies.
  • Excellent communication and leadership skills with the ability to influence and collaborate across all levels of the organization.

Why You Should Join:

We offer a unique opportunity for growth in a rapidly expanding market. Our company culture prioritizes diversity, inclusion, and collaboration. With estimated annual salary between $160,000 - $250,000, you'll have the chance to advance your career in a dynamic and innovative environment.



  • Boston, Massachusetts, United States Grassroots International Full time

    We are seeking a highly skilled and experienced Director of Development and Donor Engagement to join our team at Grassroots International. This is an exciting opportunity for a passionate and dedicated individual to play a key role in shaping the future of our organization.About UsGrassroots International connects people in the US with global movements that...


  • Boston, Massachusetts, United States Candex Full time

    Our MissionCandex aims to revolutionize the way businesses transact. Our SaaS Platform and accompanying services simplify the purchasing process for enterprise buyers, ensuring timely payments and increased control for procurement teams.We serve companies in the Global 2,000, with a presence in almost 50 countries and over $85M in funding from leading...


  • Boston, Massachusetts, United States DoiT Full time

    Unleash Your Leadership PotentialWe're seeking a highly experienced and results-driven Global Enterprise Sales Director to lead our sales efforts in the enterprise market. As a key member of our global sales team, you'll be responsible for driving revenue growth, building a high-performing sales team, and developing strategic partnerships.About the RoleLead...


  • Boston, Massachusetts, United States Takeda Pharmaceutical Full time

    We are seeking an experienced professional to join our team as an Associate Director, Global Regulatory Lead, GI & Inflammation. This role will be responsible for defining, developing, and leading global strategies to maximize regulatory success for complex projects.About Takeda Pharmaceutical:Takeda is a world-class R&D organization that unlocks innovation...


  • Boston, Massachusetts, United States Talon GmbH Full time

    We are seeking a highly skilled Strategic Customer Marketing Director to lead our customer marketing efforts at Talon GmbH.This is a unique opportunity to spearhead a new sub-function focused on retaining and growing our customer base. As a key member of our team, you will be responsible for developing and executing strategies to increase customer retention...


  • Boston, Massachusetts, United States Capital One Careers Full time

    We are seeking a Customer Engagement Specialist to join our team at Ink Block Cafe in Boston, Massachusetts.This role is an excellent opportunity for individuals who thrive on building connections and having meaningful conversations with people. As a Customer Engagement Specialist, you will be the face of Capital One, introducing customers to our...


  • Boston, Massachusetts, United States Fidelity TalentSource LLC Full time

    Job DescriptionWe are seeking a Director of Business Engagement to join our Core Brokerage Platform Technology (CBPT) Office of the Chief Information Officer (CIO).In this role, you will contribute to the development and delivery of our business engagement strategy for the portfolio of programs we provide to our customers and firm-wide channel partners.The...


  • Boston, Massachusetts, United States Takeda Pharmaceutical Full time

    Takeda Pharmaceutical is a leading biopharmaceutical company driven by our commitment to patients, our people and the environment.We are currently seeking an Associate Director, Global Regulatory Affairs in Cambridge, MA with the following requirements:


  • Boston, Massachusetts, United States The RepTrak Company Full time

    The Global Client Solutions Director will be responsible for leading our Enterprise Advisory efforts, focusing on delivering exceptional RepTrak product and service to clients that aligns with our corporate strategy. This role requires a strong understanding of our patent-pending proprietary RepTrak model and the ability to develop strategic insights that...


  • Boston, Massachusetts, United States Takeda Pharmaceutical Full time

    About the Role:Takeda Pharmaceutical is a patient-focused company committed to delivering Better Health and a Brighter Future to people around the world.We are seeking an experienced Regulatory Affairs Director, Global CMC Specialist to oversee the development and execution of regulatory CMC strategies for our pharmaceutical products.This role requires a...


  • Boston, Massachusetts, United States Lifelancer Full time

    Company OverviewTakeda, a global pharmaceutical company, is committed to transforming patient care through innovative specialty medications and top-notch patient support programs.As a forward-thinking organization, Takeda fosters an inclusive environment that encourages growth, innovation, and excellence in everything we do.Salary RangeThe estimated annual...


  • Boston, Massachusetts, United States OfferFit Full time

    Drive Customer Success with OfferFitAt OfferFit, we are looking for a seasoned Customer Success Director to join our growing team. As a key member of our customer success organization, you will play a critical role in ensuring our customers achieve their goals and realize maximum value from our product.Company OverviewOfferFit is a leading provider of...


  • Boston, Massachusetts, United States Lifelancer Full time

    About the JobWe are seeking an experienced Associate Director to join our Global Regulatory Affairs team as a Global Regulatory Project Management Lead. This role will provide strategic leadership and guidance on global regulatory project management for moderately complex programs and submissions.The ideal candidate will have a minimum of 8 years of...


  • Boston, Massachusetts, United States Disability Solutions Full time

    Overview: BigID, a leading data security and compliance solutions provider, is seeking an experienced Customer Success Director to join our growing team. The ideal candidate will have a strong background in customer-facing technology roles, with a focus on data security and compliance.As a key member of our customer success team, you will be responsible for...


  • Boston, Massachusetts, United States Smartcat Full time

    About SmartcatWe're on a mission to revolutionize the $100+ billion multilingual content industry with our innovative Language AI platform. Our goal is to enable global enterprises to communicate their innovations and ideas seamlessly across languages and cultures.Our platform addresses the fragmented supply chain, high costs, unacceptable turnaround times,...


  • Boston, Massachusetts, United States Takeda Pharmaceutical Full time

    Takeda Pharmaceutical is a patient-focused company that transforms patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.We are seeking a highly experienced Senior Director to lead our GRA CMC regulatory team in the development and implementation of global CMC regulatory strategies during...


  • Boston, Massachusetts, United States Lifelancer Full time

    Transformative Therapies and Innovative CareersTakeda, a world-class research-driven organization, is dedicated to unlocking innovative solutions for patients worldwide. Our forward-thinking approach has led to the development of life-changing therapies in four therapeutic areas and other strategic investments.About the RoleIn this exciting opportunity as an...


  • Boston, Massachusetts, United States Madison Logic Full time

    About Madison LogicWe're a pioneering company in B2B marketing, dedicated to helping organizations convert their best accounts faster. Our team is passionate about innovation and excellence.This role will be the key consultant with some of the fastest growing brands in the global marketplace. As an Enterprise Sales Director, you'll have the opportunity to...


  • Boston, Massachusetts, United States Audacy Full time

    Audacy is currently seeking a highly organized and engaging individual to join our team as a Promotions Assistant. This part-time role plays a vital part in promoting a positive station image, maintaining a strong online presence, and fostering meaningful interactions with listeners.The key objectives of this position are:To execute assigned on-site...


  • Boston, Massachusetts, United States First Citizens Bank Full time

    **Company Overview**First Citizens Bank is a leading financial institution with a strong presence in the market. We offer a wide range of products and services to our clients, including debt, treasury, foreign exchange, and private bank.**Job Description**We are seeking an experienced Relationship Manager I, Global Fund Banking to join our team. The...