Operations Management Director
6 days ago
We are seeking a seasoned Operations Management Director to oversee all Account Managers and on-site scheduled, managed business in a Mega Market. As a key member of our team, you will be responsible for ensuring the highest levels of client satisfaction and Security Professional performance.
The successful candidate will achieve goals and objectives, retain quality clients by providing excellent customer service, build and retain profitable business growth, and hire and develop strong talent. We provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
Key Responsibilities:- Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management
- Conduct all business with the highest of ethical and professional standards while maintaining client bill rates and overseeing billbacks
- Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions, and counterparts across the organization
- Oversee all managed business and client relationships
- Perform daytime client visits and post inspections
- Negotiate client account renewals
- Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
- Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
- Maintain confidentiality of all information and data
- Keep records and prepare accurate and timely feedback/reports as required
- Bachelor's degree or related field
- Minimum of 5 (five) years of general management experience in a service industry
- Excellent interpersonal and communication skills, including highly effective written and oral delivery
- Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
- Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
- Proven track record of excellence in service and financial management using consultative client engagement
- Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources, and clients
- Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
- Proven success in hiring the best talent and effectively managing team performance
- Ability to deal with internal and external customers and ensure compliance with fair employment practices and perform employee investigations
- Company-issued laptop and cell phone
- Annual Bonus plus auto allowance and gas card
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Estimated Salary Range: $80,000 - $110,000 per year, depending on experience and qualifications.
-
Operations Director, Corporate Facilities
4 days ago
Boston, Massachusetts, United States Wellington Management Company, LLP Full timeAbout Wellington Management Company, LLPWe offer a comprehensive range of investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions cater to the unique return and risk objectives of institutional clients in over 60 countries, leveraging a robust body of proprietary research and a collaborative...
-
Synergy Management Group Operations Director
7 days ago
Boston, Massachusetts, United States Synergy Management Group Full timeJob Overview:Synergy Management Group, a premier boutique consulting firm, seeks an experienced Chief Operating Officer to drive operational strategy, improve internal processes, and oversee cross-functional collaboration.About Us:We specialize in providing outsourced/fractional corporate finance and growth strategy consulting services to institutional...
-
Director of Financial Reserves Management
4 weeks ago
Boston, Massachusetts, United States Wellington Management Full timeAbout the RoleWe are seeking an experienced Director of Financial Reserves Management to join our Americas Institutional Group Management Team within our Client Group Team. The ideal candidate will have a deep understanding of the insurance industry and a proven track record of successfully developing and managing client relationships within the insurance...
-
Nursing Operations Director
4 weeks ago
Boston, Massachusetts, United States Brigham and Women's Hospital Full timeJob Title: Nursing Operations DirectorBrigham and Women's Hospital is seeking a skilled Nursing Operations Director to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our nursing department, ensuring that our patients receive the highest level of care.Job SummaryThe Nursing Operations...
-
Hotel Operations Director
1 day ago
Boston, Massachusetts, United States Sonesta International Hotels Full timeUnlock Your Potential as a Hotel Operations DirectorAt Sonesta International Hotels, we are seeking an exceptional Hotel Operations Director to join our team. This is an exciting opportunity for a results-driven professional to drive business growth and deliver exceptional guest experiences.The successful candidate will be responsible for leading the hotel's...
-
Restaurant Operations Director
13 hours ago
Boston, Massachusetts, United States Aramark Full timeJob Title: Restaurant Operations Director">About the Role:">This is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. The successful candidate will oversee and manage dining operations where customers order prepared foods from a menu.">Key Responsibilities:">Leadership: Use Aramark's...
-
Operations Leadership Position
5 days ago
Boston, Massachusetts, United States Allied Universal® Full timeAt Allied Universal, we're dedicated to providing rewarding careers that give you a sense of purpose.We offer a dynamic and inclusive workplace where you'll be part of a team that fuels a culture reflecting in our communities and customers we serve.Director of Operations Job DescriptionThe Director of Operations is responsible for managing onsite Account...
-
Director of Transplant Operations
24 hours ago
Boston, Massachusetts, United States Mass General Brigham Full timeAt Mass General Brigham, we are seeking an exceptional leader to fill the role of Director of Transplant Operations. This position is a unique opportunity for a highly skilled and experienced professional to drive strategic growth, improve operational efficiency, and ensure high-quality patient care in our esteemed transplant program.About the Role:This...
-
Chief Facilities Operations Director
1 day ago
Boston, Massachusetts, United States Boston Center for the Arts Full timeJob OverviewBoston Center for the Arts is seeking a seasoned facilities professional to serve as Chief Facilities Operations Director. This role will oversee all aspects of facility operations, including infrastructure, building systems, safety and security programs, maintenance and modifications, management control systems, operating policy and procedures,...
-
Hospitality Operations Director
5 days ago
Boston, Massachusetts, United States Gecko Hospitality Full timeWe are seeking a skilled Hospitality Operations Director to oversee the daily operations of our restaurant and events team. With a base salary of $75,000 and benefits including insurance, 401(K), paid time off, and thorough training, this is an excellent opportunity for someone who is driven to meet and exceed expectations.The successful candidate will have...
-
Store Operations Director
5 days ago
Boston, Massachusetts, United States ARC3 GASES Inc Full timeEstimated Annual Salary: $60,000 - $80,000About ARC3 Gases Inc.We are a leading provider of welding and gas services, committed to delivering exceptional customer experiences. Our team is passionate about innovation and excellence, driving growth through strategic operations management.Job Summary:The Store Operations Director plays a pivotal role in...
-
Executive Director of Operations
6 days ago
Boston, Massachusetts, United States THE POINT Full timeJob OverviewThe POINT is seeking a seasoned Executive Director of Operations to lead our high-volume pub in downtown Boston. This dynamic leader will oversee the execution of daily operations across food, bar, and entertainment services.
-
Executive Director, Portfolio Operations
1 day ago
Boston, Massachusetts, United States Synergyboston Full timeJob OverviewWe are seeking an experienced Executive Director to lead our Portfolio Operations team at Synergyboston. This is a key role that requires strong leadership and strategic thinking to drive business growth and excellence.ResponsibilitiesDevelop and execute operational strategies to improve efficiency and effectiveness across the portfolio of over 8...
-
Regulatory Operations Director
1 day ago
Boston, Massachusetts, United States Takeda Pharmaceutical Full timeJob SummaryTakeda Pharmaceutical seeks a Regulatory Operations Director to lead the formulation and implementation of the Global Regulatory Affairs Operations (GRA-Ops) vision and strategy. This role will involve envisioning and implementing a digital innovation ecosystem across GRA, R&D, and the enterprise.Main ResponsibilitiesStrategic Thought Partnership:...
-
Director of Sales Operations
12 hours ago
Boston, Massachusetts, United States First Citizens Bank Full timeJob OverviewAt First Citizens Bank, we are seeking an experienced sales leader to join our team as a Director of Sales Operations. This role is responsible for driving business growth and delivering exceptional customer experiences.
-
HVAC Operations Director
1 day ago
Boston, Massachusetts, United States HomeWorks Energy Full timeAbout the RoleWe are seeking a highly skilled and experienced HVAC Operations Director to lead our Heating and Cooling business operations. As a key member of our leadership team, you will be responsible for overseeing all aspects of our HVAC services, including managing teams across multiple branch offices, ensuring operational efficiency, meeting revenue...
-
Portfolio Management Director
5 days ago
Boston, Massachusetts, United States Dechra Pharmaceuticals PLC Full timeSenior Director Portfolio ManagementVacancy OverviewThe Senior Director Portfolio Management will lead business operations, financial planning and reporting for Invetx in alignment with Dechra's corporate strategy and goals. This role requires a strong understanding of portfolio management principles and the ability to execute strategies that drive value...
-
Senior Director of Clinical Operations
3 days ago
Boston, Massachusetts, United States Communities For People, Inc Full timeJob Title: Senior Director of Clinical OperationsLocation: Boston, MA 02215 (Hybrid Remote)Job Type: Full-timeSalary: $90,000.00 - $100,000.00 per yearAbout Communities For People, Inc.We are a leading provider of intensive family therapy and support services in the Boston and Greater Boston area. Our mission is to make a positive impact on the lives of...
-
Director of Food Service Operations
22 hours ago
Boston, Massachusetts, United States Marriott Full timeJob SummaryWe are seeking a highly skilled Director of Food Service Operations to join our team at Marriott. This role is responsible for supervising daily food and beverage shift operations and ensuring compliance with all food and beverage policies, standards, and procedures.The ideal candidate will have a minimum of 5 years of experience in the food and...
-
Restaurant Operations Director
6 days ago
Boston, Massachusetts, United States Gourmet Caterers, Inc. Full timeJob TitleRestaurant Operations Director - Gourmet Caterers, Inc.About UsGourmet Caterers is a leading catering company based in New England, renowned for its exceptional service and high-quality food offerings. We are committed to providing our clients with unforgettable culinary experiences that exceed their expectations.Salary InformationWe offer a...