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Customer Success Manager
1 month ago
Key Responsibilities:
- Monitor customers' health, usage, and ongoing needs, executing playbooks to assist them in maximizing value from our solutions.
- Build strong relationships with customers, ensuring high retention and satisfaction rates.
- Use a consultative approach to drive platform adoption, engagement, and expansion across a territory of 40-80 government customers.
- Develop and execute plans to expand relations with customers at both elected and appointed official levels.
- Maintain a deep understanding of the product, communicating features and functionality that will improve the customer's workflow.
- Support the Professional Services and Technical Support teams in deploying solutions, training customers, and driving more effective usage.
- Gather and communicate customer feedback and feature requests, occasionally traveling to meet customers in-person.
Requirements and Preferred Experience:
- 4-8 years of experience in Customer Success Management within a fast-growing company.
- Ability to adapt to a rapidly changing product and respond strategically to customer needs.
- Proven experience working at SaaS companies and solutions.
- Strong interpersonal skills and track record of building collaborative relationships.
- Familiarity with sales cycles in competitive markets and technical aptitude with Salesforce and emerging CS solutions.
- Experience with government budgeting concepts and practices is a plus.
About OpenGov: OpenGov is a fast-growing company transforming communities by bringing the OpenGov Cloud to state and local government. We're passionate about our mission to power more effective and accountable government. Our team is made up of smart, fun, and humble individuals dedicated to making a positive social impact. We're an equal opportunity employer, committed to diversity and inclusion.
