Hospice Sales Liaison

5 days ago

Austin, Texas, United States Kindful Health LLC Full time
Job Summary:

A Hospice Clinical Liaison at Kindful Health LLC is a vital member of our team. The Clinical Liaison is responsible for establishing and developing new business relationships, maintaining current connections, and creating and implementing a sales and marketing strategy to cover the assigned sales/marketing region.

Key Responsibilities:
  • Generate Qualified Referrals: Develop and execute a plan to achieve hospice admissions and meet short and long-term target account goals.
  • Maintain Referral Records: Keep up-to-date records of referral sources, including physicians, hospitals, skilled nursing facilities, senior living facilities, discharge planners, and case managers within an assigned territory.
  • Assist with Referral Process: Help the care center obtain necessary documentation to complete the referral to admission process.
  • Evaluate Patient Referrals: Assess patient referrals to determine suitability for hospice admission.
  • Provide Consultation and Counseling: Offer consultation and counseling to referrers, patients, and families about Kindful's hospice care options.
  • Coordinate Patient Care: Communicate patient health, financial, psycho-social, spiritual, medical, and DME needs to the care team and coordinate with the care team to ensure Kindful allocates appropriate resources to meet patient needs.
  • Liaison Services: Act as a liaison to patients and families during the transitional period between patient discharge and the initiation of hospice services.
  • Sales and Marketing: Master the essentials of the sales model and utilize the sales process daily.
  • Client Relationships: Develop and maintain client relationships within a competitive marketplace.
  • Business Planning: Establish and promote ongoing collaborative relationships with referral sources, institutional personnel, and other facilities to ensure the coordination of appropriate referrals.
  • Account Prioritization: Prioritize accounts in accordance with the market sales plan.
  • Customer Service: Respond to customer complaints in a timely manner.
Qualifications and Skills:

The ideal candidate for this opportunity demonstrates mastery of all facets of hospice care and displays a communication style that makes everyone who works with them want to do their best. This team member is happy in the field, providing patient care, and embraces new opportunities to learn and grow.

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