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Clinical Sales Representative

2 months ago

Austin, Texas, United States Kindful Health LLC Full time

Position Objective: Are you passionate about making a difference in the lives of patients and their families? Do you seek a workplace that prioritizes compassionate care and exceptional patient services? If so, consider the role of Clinical Sales Liaison at Kindful Health.

Job Summary: The Clinical Sales Liaison at Kindful Health plays a crucial role in our organization. This position involves establishing and nurturing new business relationships, maintaining existing connections, and crafting a strategic sales and marketing plan tailored to the designated region. The Clinical Liaison must effectively communicate with patients, families, healthcare professionals, and external partners.

Essential Education and Experience: A minimum of an Associate's degree is required, along with at least two years of experience in hospice sales or clinical practice. The Clinical Liaison must possess and uphold a valid LVN or RN license.

Responsibilities & Duties:

  • Generate qualified referrals to achieve hospice admissions that align with both short-term and long-term goals.
  • Maintain comprehensive and current records of referral sources, including physicians, hospitals, skilled nursing facilities, and case managers within the assigned territory using a CRM system.
  • Assist the care center in acquiring all necessary documentation to facilitate the referral to admission process.
  • Assess patient referrals to determine their suitability for hospice care.
  • Provide guidance and support to referrers, patients, and families regarding Kindful's hospice care options.
  • Communicate all patient needs—health, financial, psycho-social, spiritual, medical, and DME—to the care center and collaborate with the care team to ensure appropriate resources are allocated.
  • Act as a liaison for patients and families during the transition from discharge to the commencement of hospice services.
  • Master the sales model and apply the sales process consistently.
  • Develop and sustain client relationships in a competitive environment.
  • Establish and foster collaborative relationships with referral sources and institutional personnel to ensure effective coordination of referrals.
  • Prepare business plans and maintain target lists, prioritizing accounts according to the market sales strategy.
  • Address customer complaints promptly and professionally.
  • Perform additional duties as assigned.

Qualifications & Skills: The ideal candidate for this position exhibits a thorough understanding of hospice care and possesses a communication style that inspires colleagues to excel. This team member thrives in the field, delivering patient care while embracing opportunities for professional growth.

Kindful Health will conduct a comprehensive background check on all prospective employees.