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Sales Development Representative
2 months ago
About the Role:
The Account Executive plays a crucial part in driving sales growth by nurturing existing customer relationships and prospecting for new customers. This entry-level sales role will provide world-class account management, acting as a liaison between the company and a group of customers.
Key Responsibilities:
- Penetrate accounts at both the functional and executive level, working with business team leaders and industry experts to design superior solutions for customers' current and future needs.
- Provide cross-territory technical and sales expertise when needed.
- Instrumental in the execution of MSC Collaboration projects and cross-selling activities.
- Act as a role model for all sales associates and consistently demonstrate MSC values and financial achievement.
- Work with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.
- Must achieve sales plan and account retention target.
- Identify and grow opportunities within the district through collaboration with strategic accounts, national accounts, MSC sales, and sales management to ensure growth achievement.
- Effectively communicate initiatives between multiple contacts within a customer.
- Maximize the percentage of productivity through the utilization of multiple MSC Solution channels.
- Develop world-class relationships with customers and deliver key components of the sales strategy, while being initiative to solve customer needs.
- Has in-depth experience, knowledge, and skills in acquiring customers by exceeding their requirements.
- Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest products and services. Sells with goals of exceeding departmental financial and division targets.
- Stays aware of the competitive landscape and emerging technologies to best position MSC in the marketplace.
- Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating of local partnerships and organizational affiliations.
- Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
- Retains customer base by delivering and ensuring a superior customer experience.
- Maintains accurate and quality sales records and prepares sales and activity reports as required.
- Responsible for successful implementation of major company programs and initiatives.
- Assists or conducts prospect/customer surveys and conversions and set up of new customer locations.
- Secures and submits customer orders for processing utilizing wireless ordering technology.
- Develops pricing strategy for non-contract customers in conjunction with activities in accordance with company policies and corporate business conduct guidelines.
- Submits in timely manner, in the format requested, all written reports as required by management.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required.
Requirements:
- High school diploma or equivalent is required.
- Two to four year college degree preferred.
- Minimum of 3+ years outside direct sales/service experience preferred.
- 2 years of industry experience preferred.
- Experience in account retention and account penetration preferred (expansion of sales within existing accounts); must be able to verify sales successes.
Skills:
- Proven track record in new account acquisition, account retention, and/or account penetration (expansion of sales within existing accounts) is preferred.
- High degree of integrity and ability to develop customer relationships required.
- Demonstrated ability to resolve problems and develop action plans.
- Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
- Requires ability to read technical material and develop analysis regarding the same.
- Must exhibit excellent verbal and written communication skills, as well as excellent listening, presentation, and questioning skills.
- Computer literate (MS Word, Excel, PowerPoint, email) and ability to acclimate to PC-based order entry system and wireless, handheld scanners.
- Must exhibit basic math skills and ability to organize and manage time appropriately.
