Executive Meeting Manager
1 week ago
As an Executive Meeting Manager at Marriott, you will be responsible for developing and fostering group and catering business for the hotel through proactive and reactive sales efforts. You will provide exceptional customer service to internal partners and external clients, managing relationships to secure repeat and referral business, finding new opportunities, and serving as a liaison between customers, the Sales team, and the Event Management team.
Key Responsibilities- Customer Service Excellence: Provide the highest levels of customer service to internal partners and external clients at all times, ensuring a successful experience for event planners and attendees.
- Effective Communication: Respond quickly, professionally, and efficiently to all internal and external inquiries, delivering clear and concise communication that reflects Marriott's standards across all channels.
- Time Management & Planning: Demonstrate excellent time management, self-motivation, and organizational skills with a keen focus on details, efficiently monitoring and managing all aspects of pre-event, event, and post-event details.
- Event Management: Track, detail, and communicate all aspects of assigned events to ensure successful execution, being proactive in understanding event needs and organizing every detail.
- Hotel Product Knowledge: Gain knowledge of the hotel's food and beverage offerings, pricing, and event spaces, understanding audiovisual needs and other relevant event-related details to ensure client satisfaction.
- Business Development: Effectively maintain assigned accounts and develop new business opportunities for the hotel through proactive outreach and relationship building.
- Revenue Forecasting: Work closely with internal and external partners to accurately forecast group room and food & beverage revenues, understanding strategies that will maximize released space, room usage, and overall hotel revenue.
- Sales Tools & Processes: Learn and utilize digital sales systems and conceptual sales strategies to efficiently meet individual and team objectives.
- Client Engagement: Attend customer functions as needed, such as site visits, tastings, pre- and post-event planning meetings, and other networking events to enhance client relationships.
- Internal Collaboration: Actively participate in internal meetings, conference calls, reporting, and planning sessions, preparing for client-focused meetings to ensure seamless event execution.
- Career Development: Take ownership of your career by seeking opportunities for training and job advancement, actively working on developing personal and professional skills through company-provided resources.
We offer competitive wages and a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short and long-term disability options, 401K options, tuition assistance, discounted room rates at Marriott-managed hotels, training and development opportunities, and career advancement opportunities.
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