Executive Chef Manager

5 days ago

Palm Beach, Florida, United States Sur La Table Full time
Job Title: General Manager

Sur La Table is seeking a highly skilled and experienced General Manager to lead our store operations and culinary teams. As a General Manager, you will be responsible for inspiring customers on their culinary journey, driving retail and culinary business results, and building a high-performing team.

Key Responsibilities:
  • Model and direct employees to ensure exceptional customer service standards.
  • Create an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
  • Ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained, and consistently followed.
  • Manage the complete operations of the store, ensuring employees are effective at executing corporate initiatives in a timely, efficient, and resource-wise manner.
  • Proactively monitor and manage store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.
  • Maintain an active performance development process, providing coaching in the moment and performance feedback to employees, and conducting formal performance reviews.
  • Seek opportunities to increase topline sales, challenging and inspiring employees to achieve and execute sales-driving initiatives.
  • Analyze and measure retail and culinary business trends, developing and implementing plans to drive topline sales, profitability, and culinary revenue.
  • Complete the store schedule, optimizing allocated hours to meet retail and culinary goals.
  • Stay informed by maintaining product knowledge, accessing available training, and seeking out additional resources when necessary.
  • Ensure the accuracy and integrity of employee information, including Time and Attendance records and personal data.
  • Manage inventory, control shrink, retail supply, and culinary expenses.
  • Partner with District Manager, HQ Retail Operations, Human Resources, and other departments as needed or necessary.
  • Ensure adherence to applicable wage and hour laws, accurately recording time worked according to SLT policy.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
Requirements:
  • 3-5 years of progressively responsible retail management experience, with prior experience as a Sur La Table Store Manager preferred.
  • Experience driving sales and motivating high-performing sales teams.
  • Experience training others and holding teams accountable.
  • Experience leading and coaching teams of varied specialists.
  • Proven financial management skills.
  • Food Handler or Food Manager Certification.
  • Proficient in POS systems.
  • Familiarity with MS Office Suite (Word, Excel, Outlook).
Sur La Table Core Competencies:
  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective, and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom, and decisive action.
  • Take Ownership: You are committed, responsible, and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.
Sur La Table Leadership Competencies:
  • Develop People: You never compromise on people.
  • Lead the Way: You influence positive outcomes.
  • Facilitate Success: Your team is motivated, engaged, and accomplished.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

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