Technical Support Engineer

1 week ago


New York, New York, United States Actus Consulting Group Full time

Company Overview

Actus Consulting Group is a leading provider of IT solutions, serving clients across various industries. We are committed to delivering top-notch services and expertise to meet our customers' evolving needs.

Job Summary

We are seeking a skilled Technical Support Engineer to join our team in New York, NY. The ideal candidate will possess excellent communication skills, business-level Japanese proficiency, and experience as an IT Support Engineer.

Responsibilities

  • Configure internal-office servers, PCs, networks, telephony hardware, and software for customers
  • Perform on-site installations of server, PC, network, telephony hardware, and software for customers
  • Troubleshoot remote and on-site server, PC, network, telephony hardware, and software issues for customers
  • Provide support for server, PC, network, telephony hardware, and software administration to customers
  • Compose and issue work records and project records of installation and configuration for each customer
  • Report and archive actual solution and countermeasure of troubleshooting for future reference
  • Report the status of each project and troubleshooting progress to your team/project leader
  • Perform product research and market trend analysis as requested by your team leader
  • Draft proposal and/or quotation for customers as requested by your team leader
  • Control projects, vendors, and sub-contractors for delivery and completion of projects on time

Requirements

  • Bachelor's degree in Computer Science or relevant fields, or relevant certificate
  • 3+ years of work experience as an IT Support Engineer
  • Business-level Japanese proficiency (reading, writing, and conversation)
  • Valid driver's license
  • Able to commute to End-Client(s) Office a few days a week
  • Maintain the latest standards of technologies to provide appropriate IT solutions meeting customer requirements

Estimated Salary: $85,000 - $110,000 per year



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