Technical Support Specialist

7 days ago

New York, New York, United States Voltguard Utilities Ltd Full time
Job Overview

The Customer Service Engineer will play a critical role in supporting our customers through field service, onsite technical training, and preventive maintenance. This position requires regular travel within a designated territory and throughout other parts of the United States.

Voltguard Utilities Limited is a leader in delivering advanced renewable energy and electrical power solutions for both residential and commercial sectors. We are dedicated to providing top-quality products and services while ensuring that our clients experience unmatched technical support and customer service.

  • Salary: $60,000 - $75,000 per year
About Voltguard Utilities Limited

We recognize the importance of work-life balance and offer flexibility when possible, considering the travel demands of the role. Our team of experts is passionate about engineering, innovation, and customer satisfaction.

Key Responsibilities
  1. Field Service & Travel: Travel regularly to customer and vendor locations within the designated territory and across other parts of the United States to provide technical service and support.
  2. Technical Training: Provide onsite training to customers on the operation, repair, and maintenance of Voltguard Utilities products, ensuring they are confident in using and maintaining the equipment.
  3. Collaboration with Engineering Teams: Work closely with engineering teams, technicians, and stakeholders at customer or vendor sites to troubleshoot issues and implement solutions.
  4. Preventive Maintenance: Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime, aligning maintenance schedules with customer production needs and equipment specifications.
  5. Customer Support: Provide timely, effective responses to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance.
  6. Sales Support: Collaborate effectively with sales teams and internal departments to understand customer needs, enhance service delivery, and identify opportunities for product improvement.
  7. Issue Resolution: Address technical problems efficiently, providing rapid solutions and escalating complex issues to specialized teams when necessary.
  8. Documentation & Reporting: Maintain detailed service records, generate service reports, and communicate insights or recurring issues to relevant departments for continuous improvement.
Education & Experience
  • Bachelors degree in Electrical Engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
  • At least 2 years of related field service experience preferred.
  • Valid Drivers License required.
Benefits
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Continuing education credits
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Employee stock ownership plan
  • Employee stock purchase plan
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Parental leave

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