Technical Support Professional

3 days ago


New York, New York, United States Pocus Full time
Pocus - Unlocking Customer Success

Are you a seasoned Technical Support Engineer looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we want to hear from you

As a Technical Support Engineer at Pocus, you will play a critical role in driving customer satisfaction and loyalty through proactive support and service delivery. You will work closely with our customers to understand their needs, resolve complex technical issues, and ensure timely resolution of their queries.

Your expertise in technical support will enable you to provide expert guidance, troubleshoot issues, and ensure seamless adoption of our product. You will also collaborate with cross-functional teams to identify and implement process improvements, drive innovation, and enhance the overall customer experience.

This is an exciting opportunity to join a fast-paced and dynamic team, where your skills and expertise will be valued and utilized to drive business growth and customer satisfaction.

Key Responsibilities:
  • Deliver exceptional technical support to customers via phone, email, or chat
  • Resolve complex technical issues, collaborate with internal teams, and escalate critical issues as needed
  • Develop and maintain knowledge base articles, FAQs, and other documentation to support customers
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes


What We Offer:
  • A competitive salary range: $120,000 - $150,000 per year
  • Benefits package including medical, dental, and vision plans, 401(k) matching, and paid time off
  • Opportunities for professional growth and development, including training, mentorship, and career advancement
  • A dynamic and supportive work environment with a team of passionate and dedicated professionals


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