Technical Support Professional
3 days ago
Are you a seasoned Technical Support Engineer looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we want to hear from you
As a Technical Support Engineer at Pocus, you will play a critical role in driving customer satisfaction and loyalty through proactive support and service delivery. You will work closely with our customers to understand their needs, resolve complex technical issues, and ensure timely resolution of their queries.
Your expertise in technical support will enable you to provide expert guidance, troubleshoot issues, and ensure seamless adoption of our product. You will also collaborate with cross-functional teams to identify and implement process improvements, drive innovation, and enhance the overall customer experience.
This is an exciting opportunity to join a fast-paced and dynamic team, where your skills and expertise will be valued and utilized to drive business growth and customer satisfaction.
Key Responsibilities:
- Deliver exceptional technical support to customers via phone, email, or chat
- Resolve complex technical issues, collaborate with internal teams, and escalate critical issues as needed
- Develop and maintain knowledge base articles, FAQs, and other documentation to support customers
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes
What We Offer:
- A competitive salary range: $120,000 - $150,000 per year
- Benefits package including medical, dental, and vision plans, 401(k) matching, and paid time off
- Opportunities for professional growth and development, including training, mentorship, and career advancement
- A dynamic and supportive work environment with a team of passionate and dedicated professionals
-
Technical Support Professional
2 days ago
New York, New York, United States Consilio - ELS Direct Hire Division Full timeConsilio - ELS Direct Hire Division is seeking a Technical Support Professional to join our team in New York. As a key member of our IT department, you will be responsible for providing technical support and assistance to our office personnel.Job Description:This is a full-time position that requires a strong understanding of computer systems and networks....
-
Technical Support Professional
2 days ago
New York, New York, United States Core BTS Full timeWe are looking for a skilled Technical Support Professional to join our team at Core BTS.About the Role:This position requires providing technical assistance and guidance to users experiencing issues with their Cisco IP Phones.The successful candidate will have a solid understanding of computer software and hardware, excellent interpersonal skills, and the...
-
Technical Support Professional
3 days ago
New York, New York, United States Verve Group Full timeAbout the RoleWe are looking for an experienced IT professional to lead our technical support efforts. As an IT System Administrator, you will be responsible for managing user accounts, running network cabling, installing and configuring computer hardware and software, and performing maintenance activities.In addition to your technical skills, you will also...
-
Technical Support Professional
3 weeks ago
New York, New York, United States Yext Full timeAbout YextYext, the leading digital presence platform for multi-location brands, empowers thousands of customers worldwide with its innovative technology. Our AI and machine learning capabilities enable seamless delivery of consistent, accurate, and engaging experiences across various digital channels.Job OverviewWe are seeking a skilled Technical Support...
-
Technical Support Professional
2 days ago
New York, New York, United States GoNetspeed Full timeAbout GoNetspeedWe believe in the power of connectivity, providing fast and reliable Internet to our communities. Our team is the key to our vision of connecting communities for today and tomorrow.Job OverviewThis role will be a key position within our Network Operations Center, responsible for Level I and II troubleshooting and technical assistance in areas...
-
Advanced Technical Support Professional
2 days ago
New York, New York, United States HP Development Company, L.P. Full timeWe are seeking a highly experienced Technical Support Professional to join our Advanced Technical Support Team at HP Development Company, L.P. As a Technical Support Professional, you will provide expert-level support for our customers and partners, resolving complex technical issues, and escalating critical cases when necessary.You should have a strong...
-
IT Technical Support Professional
2 days ago
New York, New York, United States City of New York Full timeAbout the JobThis IT Technical Support Technician role is an exciting opportunity to join the City of New York's Department of Environmental Protection. As a member of our team, you will play a critical role in ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide technical support to end-users via helpdesk, phone,...
-
Technical Support Professional
3 weeks ago
New York, New York, United States Sigma Computing Full timeAbout the Role:Sigma Computing is seeking a talented Technical Support Engineer to join our award-winning team. As a Technical Support Engineer, you will be part of a talented team, working with customers, pre-sales, and development to diagnose and resolve complex technical issues, develop best practices, and create a first-class user experience.Key...
-
Technical Support Professional
17 hours ago
New York, New York, United States Top Prospect Group, Inc. Full timeJob OverviewTop Prospect Group, Inc. is a leading provider of IT and creative staffing solutions. We are currently seeking an experienced IT Support Specialist to join our team in New York City.The successful candidate will have a proven track record of delivering exceptional client support and possess expertise in managing diverse IT landscapes.The...
-
Technical Support Professional
1 week ago
New York, New York, United States WTW inc. Full timeJob DescriptionThis role will primarily focus on providing technical capability to the ICT Consultancy business, executing client proposals and projects.The responsibilities of the Cloud Engineer will include:Understanding WTW applications, solutions, and services utilised by ICT ConsultancyWork with team members to build automation scripts, processes, and...
-
Technical Support Professional
3 days ago
New York, New York, United States Vantage Full timeWhat You'll DoIn this Technical Support Engineer role, you'll be responsible for:Collaborating with our Product, Engineering, Customer Success, and Sales teams to build new features and fix bugsCreating and updating documentation based on customer interactionsParticipating in regular rotations for weekday and weekend on-call coverage, providing emergency...
-
Senior Technical Support Professional
3 days ago
New York, New York, United States Finout Full timeAs a Senior Technical Support Engineer at Finout, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on our cloud-based platform. With an estimated annual salary range of $130,000 - $150,000, this position offers a competitive compensation package.About the Job DescriptionResponsible for...
-
Technical IT Professional
1 week ago
New York, New York, United States SourcePro Search, LLC Full timeJob Title: Technical IT ProfessionalWe are looking for a skilled Technical IT Professional to join our team at SourcePro Search, LLC. As a Technical IT Professional, you will be responsible for providing expert-level technical support to our users, troubleshooting hardware and software issues, and installing, diagnosing, repairing, maintaining, and upgrading...
-
Administrative Support Professional
3 weeks ago
New York, New York, United States Recruiting Support Full timeAbout Recruiting SupportWe are a dynamic organization seeking an exceptional Executive Assistant to join our team. This role requires strong organizational skills, discretion, and the ability to work independently in a fast-paced environment.Job SummaryThis is an exciting opportunity to support senior-level executives and contribute to the success of our...
-
Technical Services Director
4 weeks ago
New York, New York, United States FST Technical Services Full timeAbout FST Technical ServicesFST Technical Services is a leading commissioning firm that partners with clients to ensure quality assurance in building projects. We design, construct, and post-acceptance phases of projects.Job OverviewThe Lead Commissioning Engineer will be responsible for meeting target billable hours and providing technical oversight to the...
-
Technical Services Lead
3 weeks ago
New York, New York, United States FST Technical Services Full timeJob OverviewFST Technical Services is a leading Commissioning (Cx) firm that partners with clients for quality assurance in building projects. Our team ensures equipment meets client requirements and design intent.Key ResponsibilitiesProvide technical oversight and support to the team.Meet target billable hours as defined by the annual operating...
-
Technical Support Analyst
2 days ago
New York, New York, United States NewYork-Presbyterian Hospital Full timeWe are looking for a Technical Support Analyst to join our team at NewYork-Presbyterian Hospital. In this role, you will provide technical support to ensure the smooth operation of our systems and applications. You will work closely with our team to identify and resolve technical issues.About the RoleThis is an excellent opportunity to develop your career...
-
Technical Support Specialist
3 weeks ago
New York, New York, United States Omni Inclusive Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Omni Inclusive. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the financial domain. Your primary skills will include Unix, SQL, and scripting, as well as...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Nebulon Dynamics Limited Full timeWe are seeking a skilled Technical Support Specialist to join our team at Nebulon Dynamics Limited. In this role, you will provide first-level technical support for hardware, software, and network issues, ensuring seamless day-to-day operations.About the Role:This is an excellent opportunity to work with a leading engineering firm that combines innovation...
-
IT Technical Support Specialist
2 weeks ago
New York, New York, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled IT Technical Support Specialist to join our team at TEKsystems. This is an exciting opportunity for a technical professional to provide top-notch support to users in a fast-paced environment.