Technical Support Solutions Engineer

3 weeks ago


New York, New York, United States Vantage Full time
Company Overview

Vantage is a cloud cost visibility and optimization platform that empowers businesses to manage their cloud infrastructure costs effectively.

Our team consists of industry veterans who have previously worked at DigitalOcean and AWS, ensuring we bring expertise to the table.

We currently serve a diverse range of customers, from small developers to Fortune 500 companies.

In terms of funding, we've secured $25M in total venture capital, with a recent $21M Series A financing round in March 2023.

Job Description

This Technical Support Engineer role is part of our Engineering department, focusing on providing exceptional support to our customers.

You'll work closely with cross-functional teams to identify and resolve technical issues, ensuring seamless customer experiences.

The ideal candidate will have 1-2 years of experience in technical support or software engineering, with a passion for managing customer-facing cases throughout the entire support lifecycle.

A strong understanding of scripting languages (Ruby, Python, or JavaScript) and MVC frameworks (Ruby on Rails) is also essential.



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