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Hospitality Business Leader

2 months ago

Dallas, Texas, United States Boston Pizza Restaurant, LP Full time
Job Summary

We are seeking a highly skilled Restaurant Manager to lead our Boston Pizza Restaurant, LP team. As a Restaurant Manager, you will be responsible for overseeing all aspects of our business, including menu quality, customer service, and restaurant operations.

Key Responsibilities
  • Restaurant Operations: Coordinate daily front-of-house and back-of-house restaurant operations to ensure seamless service delivery.
  • Customer Service: Deliver superior service and maximize customer satisfaction by responding efficiently and accurately to customer complaints.
  • Product Quality: Regularly review product quality and research new vendors to maintain high standards.
  • Staff Management: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
  • Financial Management: Estimate future needs for goods, kitchen utensils, and cleaning products, and ensure compliance with sanitation and safety regulations.
  • Marketing and Promotion: Promote the brand in the local community through word-of-mouth and restaurant events, and recommend ways to reach a broader audience.
  • Training and Development: Train new and current employees on proper customer service practices and implement policies and protocols to maintain future restaurant operations.
Requirements
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
  • Proven customer service experience as a Manager.
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software.
  • Strong leadership, motivational, and people skills.
  • Acute financial management skills.
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
  • Must be eligible to work in the United States.