Executive Director of Hospitality Operations

3 weeks ago


Dallas, Texas, United States Harwood Hospitality Group Full time
Harwood Hospitality Group

Harwood Hospitality Group is a leading hospitality company that delivers exceptional experiences through its collection of concepts in the Harwood District of Dallas. With a focus on catering and culinary experiences, the group features 18 concepts and a luxury boutique property, Hotel Swexan, in the 19-city-block Harwood District.

Mission

Our mission is to provide unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty. We strive to create a work environment that is marked by respect for others, values inclusiveness, builds workforce diversity, and fosters cooperation and teamwork.

Job Summary

The Vice President of Restaurant Operations will provide overall leadership, guidance, and direction to Harwood Hospitality Group. This person will develop and manage HHG assets, including all restaurants and other hospitality-related businesses. They will ensure revenue and profitability goals are met by overseeing the financial success of multiple units/properties.

Key Responsibilities
  • Operations: Establish, implement, and maintain accountability for standard operating procedures, company policies, specifications, programs, and initiatives relating to all revenues across HHG.
  • Finance: Accountable for preparation, presentation, and monitoring of annual operating budgets and capital plans.
  • Marketing, Sales, and Communications: Shape and deliver the overall marketing strategy for HHG.
  • Culture: Provide a leadership role in the selection, development, and retention of team members.
  • Growth: Plan and manage all new hotels and restaurant openings.
Requirements
  • Bachelor's degree in Hospitality, Business management, or related field.
  • Minimum of 10 years' experience as a senior manager, including experience as a senior manager in a European venue(s).
  • Proven experience managing high-volume hospitality operations.
  • Proven experience managing a world-class hotel offering a premier guest experience.
  • Ability to motivate and inspire a hospitality team to provide extraordinary customer service.
  • Ability to develop, manage, and regularly report on a large budget with continual focus on profit and loss accurately and strategically.
Preferred Qualifications
  • Master's in Business Administration or related field.
  • 2 years' experience at a VP level.
  • Experience in budgeting, forecasting, and sales.


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