Client Success Specialist

2 weeks ago


New York, New York, United States Comcast Full time

Company Overview
Comcast, through its subsidiary FreeWheel, offers a comprehensive suite of advertising solutions tailored for publishers, advertisers, and media buyers. Leveraging premium video content, advanced data analytics, and cutting-edge technology, we facilitate seamless transactions across various screens, data types, and sales channels globally.

Position Summary
This role is dedicated to our Beeswax Demand Side Platform (DSP) and is integral to the Customer Success team, serving as the primary contact for self-serve buyers utilizing the Beeswax platform. Our mission is to ensure that Beeswax effectively addresses our clients' essential business challenges and evolving needs through deep expertise and close collaboration.

Key Responsibilities
As a Customer Success Manager, you will:

  • Act as the main point of contact for our buy-side clients.
  • Provide training on both new and existing platform functionalities.
  • Utilize your programmatic expertise to advise clients on best practices for managing their self-service campaigns.
  • Proactively recommend features and optimizations to help clients maximize their platform usage.
  • Collaborate with cross-functional teams, including Account Management, Product, Engineering, and Support, to ensure ongoing value delivery aligned with customer objectives.
  • Assist in resolving issues alongside the support team.
Who You Are:
  • Possess 2+ years of experience in ad operations or trading within an agency or DSP, or in managing media and/or technology accounts.
  • Capable of learning and conveying technical concepts to both technical and non-technical stakeholders.
  • Exhibit strong organizational, presentation, and communication skills.
  • Experience in collaborating with cross-functional teams.
  • Demonstrate reliability and accountability.
Expectations for All Employees:
  • Embrace our Operating Principles as guiding standards for your work.
  • Prioritize the customer experience, ensuring a seamless digital interaction at every touchpoint.
  • Be enthusiastic learners and advocates of our innovative technology and services.
  • Collaborate effectively as a team to achieve significant outcomes.
  • Engage actively in feedback systems to enhance customer satisfaction.
  • Drive results and foster growth.
  • Promote and respect diversity and inclusion.
  • Act with integrity towards colleagues, customers, investors, and the community.
Compensation and Benefits
Comcast offers a competitive salary and comprehensive benefits designed to support employees in their professional and personal lives. We believe in providing a range of options and expert guidance to help you navigate significant milestones and everyday challenges. Please refer to our careers site for detailed information on compensation and benefits.

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