Mailroom Client Service Associate

1 week ago

Jamesburg, New Jersey, United States Canon USA & Affiliates Full time

About the Role

This position is essential for ensuring the timely execution of various on-site tasks, delivering exceptional customer service, and achieving overall client satisfaction.

Your Impact

Main Responsibilities:

  • Proactively communicates with supervisors regarding potential issues or client concerns.
  • Reviews and addresses management and client inquiries through various communication channels including emails, phone calls, and in-person discussions.
  • Maintains a strong emphasis on delivering high-quality customer service.
  • Contributes to the development of the Site Procedure Guide to accurately document all account processes.
  • Monitors workflow and balances job assignments among team members to ensure compliance with service level agreements (SLAs).
  • Responsible for training team members on any changes to workflows or procedures.
  • Manages daily and monthly records related to service activities.
  • Effectively engages with both clients and team members.
  • May act as the primary contact for clients regarding daily operations and participate in client meetings concerning account activities.
  • Responsibilities may include tasks related to Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Management, and Records Management, depending on the assigned location.
  • Participates in cross-functional training to ensure readiness to cover roles during staffing shortages.
  • Site responsibilities and coverage locations may vary based on client and division requirements.

Mail/Courier Services:

  • Ensures the accurate and timely receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, and various classes of postal mail.
  • Tracks courier and accountable items such as FedEx, UPS, and Certified Mail.
  • Investigates and routes unidentified or generic mail.
  • Logs, delivers, and tracks messenger items efficiently.
  • Responds promptly to customer requests.
  • Conducts routine maintenance of equipment.
  • Records and monitors customer inquiries and the fulfillment of requests.

About You: The Skills & Expertise You Bring

This role is customer-facing and requires adherence to client policies and protocols, which may include health and safety measures.

  • High School Diploma, GED, or equivalent experience is required, along with 1 to 2 years of relevant experience.
  • Previous experience in a customer service environment is essential.
  • Proficient computer skills and technical knowledge are necessary.
  • Ability to multitask and prioritize effectively to meet deadlines.
  • Strong customer service and communication skills are a must.
  • Capability to work independently with minimal supervision.
  • Willingness to work overtime as needed.
  • Must take necessary steps to obtain security clearances required by clients.
  • May require travel between multiple client locations and possession of a valid driver's license with a good driving record.
  • Ability to lift up to 50 lbs.
  • Must be able to stand, bend, walk, reach, and pull for extended periods while performing duties.

Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes to thrive by providing industry-leading enterprise, production, and large format printing solutions, backed by outstanding professional service offerings. With a steadfast commitment to fostering innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations throughout the U.S. Our parent company, Canon Inc. (NYSE: CAJ), achieved approximately $30.4 billion in global revenue and ranks third in U.S. patents granted.

Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.

We comply with all applicable federal, state, and local laws, regulations, and mandates, including those required as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location: US-NJ-Jamesburg

Company: Canon Solutions America, Inc.

Requisition ID: 31773

Category: Administrative/Clerical

Position Type: Full-Time

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