Mailroom Client Service Representative II

6 days ago

Jamesburg, New Jersey, United States Canon USA & Affiliates Full time
About the Role

We are seeking a highly skilled and detail-oriented Mailroom Client Service Representative II to join our team at Canon Solutions America, Inc. This role is responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.

Main Responsibilities
  • Promptly inform supervisors of potential problems or customer concerns.
  • Review and respond to management and client requests in a timely and professional manner.
  • Provide excellent customer service and ensure customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements.
  • Communicate and train team members on changes to workflow or procedure.
  • Oversee and manage daily and monthly records on service activity.
  • Effectively communicate with clients and staff.
  • May serve as the main point of contact to the client for daily activity and participate in client meetings on account activity.
  • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services
  • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc).
  • Research and route unidentified and generic mail.
  • Receive, log, deliver, and track messenger items.
  • Respond to customer requests.
  • Perform routine upkeep of equipment.
  • Record and track customer inquiries and fulfillment of requests.
About You

We are looking for a highly motivated and organized individual with excellent communication and customer service skills. The ideal candidate will have prior experience in a customer service environment and be able to multitask and prioritize in order to meet deadlines.

Requirements
  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

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