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Lead HVAC Technician for Residential Services

2 months ago

Jamesburg, New Jersey, United States UNIPROAIR INC Full time
Residential HVAC Service/Install Manager

Key Responsibilities:
  • Leadership and Oversight:
    • Direct and manage a skilled team of HVAC professionals and installers.
    • Delegate work assignments, organize installation schedules, and oversee service requests.
  • Client Relations and Satisfaction:
    • Maintain exceptional customer satisfaction by addressing issues and resolving complaints swiftly.
    • Engage with clients to clarify service options and respond to inquiries.
  • Installation Management:
    • Supervise residential HVAC installations from inception to completion.
    • Coordinate logistics for equipment delivery, installation schedules, and site readiness.
  • Service Operations Oversight:
    • Administer service operations, including the scheduling of maintenance and urgent repairs.
    • Track performance indicators and implement enhancements as necessary.
  • Quality Control:
    • Ensure that installations and service repairs adhere to quality benchmarks and safety standards.
    • Conduct evaluations and quality assessments to confirm workmanship and system efficiency.
  • Training and Mentorship:
    • Deliver training and support to HVAC technicians and installers on best practices, safety protocols, and customer service excellence.
    • Encourage team members to pursue certifications and stay informed on industry developments.
  • Inventory Management:
    • Oversee inventory levels of components, materials, and tools required for installations and repairs.
    • Foster relationships with suppliers to guarantee timely deliveries and competitive pricing.
  • Financial Oversight:
    • Monitor and manage departmental budgets and expenditures related to labor, materials, and equipment.
    • Enhance operational efficiency to maximize profitability and reduce waste.
  • Safety and Regulatory Compliance:
    • Implement and enforce safety regulations to ensure a secure working environment.
    • Guarantee adherence to regulatory standards and industry guidelines.
  • Documentation and Reporting:
    • Compile and assess reports on service performance, project progress, and financial metrics.
    • Maintain comprehensive records of customer interactions, service history, and equipment warranties.
  • Customer Relationship Management:
    • Build and sustain strong relationships with residential clients, builders, and property managers.
    • Identify opportunities for upselling or cross-selling HVAC products and services.
  • Continuous Improvement Initiatives:
    • Drive continuous improvement efforts to enhance service delivery, operational efficiency, and customer satisfaction.
    • Stay updated on advancements in HVAC technology and industry best practices.