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Patient Services Associate
2 months ago
Pennsylvania Medicine is seeking a highly skilled Patient Services Associate to join our team. As a key member of our clinical operations team, you will play a critical role in ensuring the highest level of patient care and satisfaction.
Key Responsibilities- Scheduling and Coordination: Utilize advanced scheduling software to manage patient appointments, ensuring timely and efficient scheduling processes.
- Billing and Insurance: Verify and update patient insurance information, ensuring accurate billing and reimbursement processes.
- Front Desk Operations: Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a timely and professional manner.
- Communication and Collaboration: Effectively communicate with clinical staff, physicians, and other stakeholders to ensure seamless patient care and coordination.
- Quality Improvement: Participate in quality improvement initiatives to identify areas for improvement and implement process changes to enhance patient satisfaction and outcomes.
- Education: High School Diploma or Equivalent required; Bachelor's Degree preferred.
- Experience: 4+ years of customer service experience required; 2+ years of medical experience preferred.
- Skills: Advanced knowledge of third-party insurance coverage guidelines; proficiency in automated systems, such as EPIC; excellent communication and interpersonal skills.
Pennsylvania Medicine offers a comprehensive compensation and benefits package, including a prepaid tuition assistance program, to support the well-being and career development of our employees.
