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Client Services Representative
2 months ago
About the Role
This position is responsible for the timely execution of various on-site tasks, ensuring exceptional customer service and overall client satisfaction.
Your Impact
Main Responsibilities:
- Proactively communicates with supervisors regarding potential issues or client concerns.
- Efficiently reviews and addresses management and client inquiries through various communication channels.
- Maintains a strong emphasis on delivering high-quality customer service.
- Assists in the development of the Site Procedure Guide to accurately document all account processes.
- Monitors workflow and job distribution among team members, ensuring completion of tasks within service level agreements.
- Responsible for training and informing the team about any changes in procedures or workflows.
- Manages daily and monthly records related to service activities.
- Facilitates effective communication with both clients and staff.
- May act as the primary contact for clients regarding daily operations and participate in client meetings.
- Responsibilities may encompass Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, and File Room/Records Management, depending on the assigned location.
- Participates in cross-functional training to ensure coverage during staffing shortages.
Mail/Courier Services:
- Ensures prompt and accurate handling of receiving, sorting, delivering, picking up, and processing all courier items and mail.
- Tracks and manages courier and accountable items.
- Investigates and directs unidentified and generic mail.
- Logs and tracks messenger items.
- Responds to client requests efficiently.
- Conducts routine maintenance of equipment.
- Records and monitors customer inquiries and the fulfillment of requests.
About You: The Skills & Expertise You Bring
This role is customer-facing and requires adherence to client policies, which may include health and safety protocols.
- High School Diploma, GED, or equivalent experience is required, along with 1 to 2 years of relevant experience.
- Experience in a customer service environment is essential.
- Proficient computer skills and technical knowledge are necessary.
- Ability to multitask and prioritize effectively to meet deadlines.
- Strong customer service and communication skills are a must.
- Capability to work independently with minimal supervision.
- Willingness to work overtime as needed.
- Must take necessary steps to obtain security clearances required by clients.
- May require travel between client locations and possession of a valid driver's license.
- Ability to lift up to 50 lbs and spend extended periods standing, bending, walking, and reaching.
Compensation: In accordance with applicable law, the anticipated hourly rate for this role is $25.49.
Company Overview
Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, complemented by outstanding professional services. With a commitment to fostering innovation, Canon Solutions America, Inc. promotes sustainability, enhances efficiency, and manages costs through a comprehensive integration of digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations throughout the U.S. Canon Inc. (NYSE: CAJ), our parent company, achieved approximately $30.4 billion in global revenue and ranks among the top companies for U.S. patents granted.
Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, and more.
We are committed to complying with all applicable laws and regulations, ensuring equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
