Membership Manager

1 day ago

Washington, Washington, D.C., United States American Hotel & Lodging Association Full time
About the Role:

The American Hotel & Lodging Association is seeking a highly skilled and experienced professional to serve as our Membership Manager. This is a critical role that will play a key part in driving the growth and engagement of our hotel company members.

Key Responsibilities:

• Focus on relationship management and preservation of AHLA's membership base by encouraging member engagement and increasing overall member satisfaction, resulting in retention and member renewals.
• Maintain and improve current member relationships and grow the relationship tree within each member company, particularly with high-value and strategic members, through committee involvement and advocacy needs.
• Support new member onboarding and engagement efforts by developing and managing campaigns and reporting back to staff and leadership.
• Identify areas of member interest and need and align them with AHLA resources, events, committees, and communications.
• Collaborate with other staff and leadership to enhance member engagement and relationships.
• Work with other departments to identify opportunities for the development of new member benefits, member recruitment, and retention, and engagement in all AHLA programs and services.
• Actively prospect for membership sales leads and establish, develop, and grow corporate group membership relationships.
• Stay up-to-date with trends and innovations in membership strategies and introduce creative ways to attract and engage members with diverse needs.
• Leverage social media and technology to enhance member value and facilitate corporate member participation in key initiatives that drive value and revenue opportunities.
• Maintain accurate member profile information in CRM and present reports and read-outs to the SVP, Member Engagement, EVP & COO.
• Represent the membership department at member company events and industry conferences.

Requirements:

• Bachelor's Degree required.
• 5 years of account/relationship management experience preferred.
• Knowledge and/or experience in the hospitality industry is preferred.
• Experience supervising others is preferred.
• Demonstrated ability to effectively plan, organize, and manage complex projects with limited supervision.
• Excellent computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and iMIS and/or Salesforce preferred.
• Excellent oral and written communication skills.
• Team player with a high level of professionalism, self-motivation, and position attitude.
• Detail-oriented individual with exceptional organizational and time management skills.
• Customer service-focused.
• Comfortable speaking in public with strong presentation skills.

About AHLA:

AHLA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.

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