Membership Manager

3 weeks ago

Washington, Washington, D.C., United States NACUBO Full time
Job Description

NACUBO is committed to fostering a diverse and inclusive work environment that promotes creativity, innovation, and collaboration. As a key member of our team, the Membership Manager will play a vital role in driving our membership engagement strategy forward.

Key Responsibilities
  • Establish and maintain strong relationships with NACUBO members through regular communication and outreach efforts.
  • Develop and implement effective membership engagement strategies to increase member retention and recruitment.
  • Provide exceptional customer service to NACUBO members, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with the membership and marketing teams to create engaging digital content and communications that promote NACUBO's programs and services.
  • Work closely with the leadership development team to connect members with leadership programming opportunities.
  • Monitor and analyze membership data to identify trends and areas for improvement, making recommendations to enhance member engagement and retention.
  • Assist with dues billing and collection processes, ensuring accurate and timely payment processing.
  • Prepare and present regular membership reports to the Director, Membership, highlighting key metrics and insights.
  • Participate in project teams and task forces focused on increasing member engagement, recruitment, and retention.
Requirements
  • Bachelor's degree or equivalent experience required.
  • 4-6 years' experience in a membership role or similar database experience.
  • Proven knowledge of an association management system (AMS).
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed recommendations.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer service.
Work Environment

This is a remote position, with occasional travel to the Washington, DC, metropolitan area. The incumbent will use standard office equipment and software, with a focus on maintaining a safe and healthy work environment.

NACUBO is an equal opportunity employer, committed to diversity and inclusion in all aspects of our work. We welcome applications from qualified candidates who share our values and are passionate about driving membership engagement and growth.

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