Customer Relations Account Specialist

2 weeks ago


Los Angeles, California, United States Sunpro, Inc. Full time

Customer Experience Account Manager

Department: Operations Location: Mandeville, LA

Sunpro Solar is seeking a dedicated Customer Experience Account Manager. In this role, you will be pivotal in enhancing the overall experience for our clients.

Key Responsibilities:

  1. Conduct Welcome Calls for new clients.
  2. Implement Approved Call procedures.
  3. Provide consistent and transparent updates to clients.
  4. Follow up the day after installation completion.
  5. Enhance customer retention, minimize churn, and boost satisfaction levels.
  6. Analyze the customer journey to identify proactive intervention opportunities.
  7. Assist team members in resolving client issues effectively and manage escalations.
  8. Establish listening points throughout the customer journey to identify areas for continuous improvement.
  9. Experiment with new strategies to enhance customer value.

Qualifications:

  • Exceptional customer service abilities.
  • Strong commitment to customer satisfaction.
  • Excellent problem-solving capabilities.
  • Detail-oriented and highly organized.
  • Proficient with technology.
  • Experience with Salesforce is advantageous.
  • Outstanding verbal and written communication skills.
  • A collaborative team player.

We are experiencing rapid growth and are looking for individuals eager to grow with us. If you are ready to step out of your comfort zone, learn something new daily, and contribute to the future of energy, we welcome you to explore this opportunity.

We offer:

  • Competitive compensation and incentives.
  • Opportunities for personal development and career advancement.
  • Health benefits, allowances, and a 401(k) plan with company matching.
  • Paid holidays and vacation time.
  • Per diem, covered accommodations, and top-tier pay.

Founded in 2008, Sunpro Solar is a leading provider of rooftop solar solutions in the United States, specializing in the design, installation, and maintenance of solar panels for residential and commercial properties. We have a strong reputation for delivering quality service.

Sunpro maintains a drug-free workplace.

All candidates must successfully complete a background check and drug screening.

Applications will remain active for 60 days.



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