Client Support Specialist

2 weeks ago


Parsippany, New Jersey, United States Pella Windows & Doors of NJ and NY Full time

Position Overview

The Customer Care Associate plays a crucial role in delivering exceptional service to both internal and external clients. This position involves managing inquiries through various communication channels including phone, email, and in-person interactions. The primary objective is to ensure that all customer requests are handled promptly and accurately while fostering a positive customer experience. Responsibilities may vary based on operational needs.

What We Provide:

  • Comprehensive medical, dental, and vision coverage
  • Employee Assistance Program
  • 401K plan with company contributions
  • Health Savings and Flexible Spending accounts
  • Company-sponsored life insurance
  • Short and long-term disability insurance at no cost
  • Paid holidays
  • Generous vacation and sick leave policies
  • Tuition reimbursement programs
  • Employee discounts

Key Responsibilities:

  • Act as the primary point of contact for customer inquiries, providing accurate information regarding products and services.
  • Assess customer needs by diagnosing service-related issues and processing requests efficiently.
  • Conduct thorough research to troubleshoot product concerns and provide timely resolutions.
  • Maintain accurate customer records and update files with each interaction.
  • Collaborate with various departments to resolve customer complaints effectively.
  • Assist service technicians with logistical support and customer communication.
  • Process customer transactions securely and efficiently.
  • Ensure follow-up with customers post-service to gauge satisfaction levels.
  • Meet or exceed established performance metrics related to service quality and productivity.
  • Encourage and participate in continuous improvement initiatives within the team.

Required Skills and Knowledge:

  • Exceptional customer service skills with a focus on quality.
  • Ability to work efficiently in a fast-paced environment.
  • Strong problem-solving capabilities.
  • Proficient in Microsoft Office and adaptable to new software.
  • Detail-oriented with a commitment to accuracy.

Qualifications:

To be successful in this role, candidates should possess a High School Diploma or GED, with preference given to those with an Associate's degree or relevant experience in customer service or business operations. Familiarity with construction terminology and window and door components is advantageous but not mandatory.

Work Environment:

This position is primarily office-based, with a moderate noise level typical of an office setting. Employees may occasionally interact with warehouse areas.

About Pella Corporation:

Pella Corporation is recognized as the leading brand in windows and doors, renowned for innovation and design excellence. With a commitment to fostering a diverse and inclusive workplace, we empower our employees to pursue personal and professional growth while contributing to a sustainable future.



  • Parsippany, New Jersey, United States System One Holdings, LLC Full time

    System One Holdings, LLCPosition: Client Support SpecialistOverview:As a Client Support Specialist, you will play a vital role in delivering outstanding customer service by addressing inquiries, resolving challenges, and ensuring client satisfaction. You will serve as a primary contact for clients and collaborate with various teams to provide exceptional...


  • Parsippany, New Jersey, United States System One Full time

    Location: Parsippany, NJEmployment Type: Direct HireSchedule: Monday to Friday (Standard hours between 9AM to 6PM)Compensation: $24 - $27/Hour, based on experienceJob Overview:As a Client Support Specialist, you will play a crucial role in delivering outstanding customer service. Your primary responsibility will be to ensure that clients receive the...


  • Parsippany, New Jersey, United States Pella Windows & Doors of NJ and NY Full time

    Position OverviewThe Client Support Specialist is tasked with delivering exceptional service to both internal and external clients through various communication channels, including phone, email, and in-person interactions. This role is crucial in ensuring that all inquiries and requests are handled promptly, accurately, and efficiently while upholding a...


  • Parsippany, New Jersey, United States Winston Client - Law Firm Full time

    Job OverviewWinston Client - Law Firm is seeking a dedicated and detail-oriented Litigation Support Specialist to join our esteemed legal team. This role is essential in managing complex litigation processes and ensuring seamless operations within our firm.Key Responsibilities:Organize and oversee the workload and deadlines for assigned attorneys.Utilize...


  • Parsippany, New Jersey, United States Elite Partners LLC Full time

    Job OverviewWe are looking for a Client Support Specialist to enhance our ecommerce operations. This role is essential in assisting customers primarily through online channels by delivering comprehensive product and service information while addressing technical concerns. Collaboration is key in our environment, and we value teamwork to achieve our...


  • Parsippany, New Jersey, United States Roehm Full time

    About the RoleRöhm, a leading supplier of methacrylate chemistry, is seeking a skilled professional to join our team as a Customer Service Specialist. This is a hybrid role, requiring 5 or more days of in-office work per month.Key ResponsibilitiesConduct business with safety, environmental, and industrial hygiene concerns as top priorities.Develop and...


  • Parsippany, New Jersey, United States Pella Windows & Doors of NJ and NY Full time

    Position OverviewThe Client Support Specialist is tasked with delivering exceptional service to both internal and external clients on a daily basis through various communication channels including phone, email, web inquiries, and face-to-face interactions. This role is crucial in ensuring that all service requests and inquiries are addressed promptly,...


  • Parsippany, New Jersey, United States Spark Packaging Full time

    We are seeking a Customer Service RepresentativeKey Responsibilities:Managing daily interactions with clientsCoordinating with internal departments from quoting through to productionUsing the internal ERP system to ensure order precisionUpholding high standards for product excellenceQualifications:High school diploma or equivalentPrevious experience in...


  • Parsippany, New Jersey, United States Spark Packaging Full time

    Customer Service Representative OpportunityKey Responsibilities:Managing daily interactions with clientsCoordinating with internal departments from quotation through to productionEmploying internal ERP systems to ensure order precisionUpholding exceptional standards for product qualityQualifications:Completion of high school education or equivalentPrevious...


  • Parsippany, New Jersey, United States Spark Packaging Full time

    We are seeking a Customer Service RepresentativeKey Responsibilities:Managing daily customer communicationsCoordinating with internal departments from quotation through to productionEmploying internal ERP systems to ensure order precisionUpholding high standards of product excellenceQualifications:High school diploma or equivalentPrevious experience in...


  • Parsippany, New Jersey, United States Domino's Pizza Full time

    Join Our Team at Domino's PizzaAt Domino's Pizza, we believe that our greatest asset is our team members. We are excited to offer career opportunities within our franchise locations. By becoming part of our workforce, you will discover unique prospects that are unparalleled in the pizza delivery sector.Position: Client Support AssociateWe are currently...


  • Parsippany, New Jersey, United States Pella Windows & Doors of NJ and NY Full time

    Position OverviewThe Client Relations Specialist (CRS) plays a vital role in delivering exceptional service to both internal and external clients on a daily basis through various communication channels including phone, email, web inquiries, and face-to-face interactions. This role is dedicated to ensuring that all client interactions and requests are handled...


  • Parsippany, New Jersey, United States Dexter Technologies Full time

    Company Overview:Dexter Technologies Inc. is a premier provider of Staffing and Recruiting Services, with a rich history of connecting talented professionals with rewarding career opportunities.Position:Technical Support SpecialistJob Summary:We are currently seeking skilled individuals for a vital role within our client's organization, a renowned global...


  • Parsippany, New Jersey, United States Vaco Full time

    Job Summary:Vaco is seeking a highly skilled Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for designing, customizing, and supporting various software applications.Key Responsibilities:Technical Ownership: Assume primary technical ownership of software applications, ensuring they are...


  • Parsippany, New Jersey, United States Tiffany & Co. Full time

    Position Overview:As a vital member of our Client Contact Center, the Seasonal Client Support Specialist plays an essential role in assisting Tiffany clients who reach out for guidance and support.Key Responsibilities:The Seasonal Client Support Specialist is tasked with delivering exceptional service to our clientele, ensuring their inquiries are addressed...


  • Parsippany, New Jersey, United States Gunner Full time

    Job OverviewGunner is a leading home enhancement firm dedicated to providing an exceptional customer experience that every homeowner deserves.Ranked #793 on the Inc. 5000 list of fastest-growing private companies, our innovative roofing platform has recently received accolades from Good Housekeeping's 2023 Home Renovation Awards. We are expanding rapidly and...


  • Parsippany, New Jersey, United States The 7C Agency Full time

    ** This position is fully on-site at our Parsippany office. Local candidates are encouraged to apply. **Position Overview:[This is an on-site position]At The 7C Agency, we are seeking enthusiastic individuals eager to embark on a career path in marketing, customer relations, and sales. You will interact directly with our client's customer base to enhance...


  • Parsippany, New Jersey, United States The 7C Agency Full time

    ** This position is fully on-site at our Parsippany office. Local candidates are encouraged to apply. **Position Overview:[This is an on-site position]At The 7C Agency, we are seeking enthusiastic individuals eager to embark on a career in marketing, customer relations, and sales. In this role, you will interact directly with our client's customer base to...


  • Parsippany, New Jersey, United States Epiq Global Business Transformation Solutions, LLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Legal Service Specialist to join our team at Epiq Global Business Transformation Solutions, LLC. As a key member of our administrative support team, you will provide various services to our clients, including mail, copy, print, hospitality, facilities, and receptionist services.Key...


  • Parsippany, New Jersey, United States SESI Consulting Engineers Full time

    SESI Consulting Engineers has been recognized as one of NJBIZ's "FASTEST GROWING" Companies and Inc.'s "5000 America's Fastest-Growing Private Companies". We are a well-established and innovative consulting engineering firm with a strong reputation for delivering exceptional Geotechnical, Site/Civil, and Environmental engineering solutions across the NJ, NY,...