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Technical Support Specialist

2 months ago

Parsippany, New Jersey, United States Dexter Technologies Full time
Company Overview:
Dexter Technologies Inc. is a premier provider of Staffing and Recruiting Services, with a rich history of connecting talented professionals with rewarding career opportunities.

Position:
Technical Support Specialist

Job Summary:
We are currently seeking skilled individuals for a vital role within our client's organization, a renowned global leader in their field.

Key Responsibilities:
1. Conduct routine maintenance on desktops, laptops, printers, and other authorized devices.
2. Provide support within a Windows operating environment.
3. Demonstrate proficiency with Azure Active Directory, Intune, and Windows Autopilot.
4. Assist in mobile device management (MDM) from the user perspective.
5. Support audio and video equipment in office settings and conference rooms.
6. Offer assistance with mobile devices, including iPhones, iPads, and Android devices.
7. Utilize ticketing systems for tracking and resolving issues.
8. Address and resolve technical issues via desk-side support, phone, and email communications.
9. Maintain clear and timely communication regarding the status of issue resolutions.
10. Manage user accounts in Active Directory, including password resets and account unlocks.
11. Oversee anti-virus management and provide support for Outlook and Office applications.

Qualifications:
Ideal candidates will possess a strong technical background and the ability to effectively communicate with users to resolve issues efficiently. We value dedication and a proactive approach to problem-solving.